Consultant, McOpCo Operations - Columbus and Dayton
About The Position
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewWe are looking for an Operations Consultant to support our McOpCo (company-owned) restaurants. They will be responsible for providing leadership, coaching, and strategic direction to their restaurant teams through people development and improved restaurant operations. They will also be responsible for maximizing the long-term sales/profits of each restaurant and delivering outstanding Quality/Service/Cleanliness (QSC) along with customer experience.
Requirements
- High School Diploma or equivalent required
- Field Operations experience
- Proven project management implementation skills
- Strong people/relationship management skills
- Proven experience influencing and obtaining great results through others
Responsibilities
- Demonstrating McDonald’s values and leadership behaviors to build positive business relationships with key customers, including Operations Manager, Restaurant Leadership Teams, Crew and Customers.
- Championing the McDonald’s People Promise by personally demonstrating, reinforcing, and following up on the people drivers to gain commitment from management and crew.
- Ensuring that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential by utilizing McHire and appropriate tools and resources.
- Overseeing reward and recognition programs.
- Ensuring that everyone in the restaurants have the resources that they need to get their job done properly (crew and manager schedules, uniforms, crew room, equipment, etc.)
- Adhering to policies and procedures, following up on crew and manager communications, acting on issues raised by crew and managers.
- Driving employee commitment surveys and action plans.
- Communicating and executing on our wage and review program for crew and managers, ensuring performance review process is taking place.
- Encouraging learning, development and personal growth (crew orientation, crew training through CDP/Campus, and BEST Performance Motivation).
- Collaborating with Operations Manager and General Managers to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one, implementing Performance Improvement Plans (PIPs), as needed and measuring/discussing performance results.
- Assisting with recruiting, interviewing and selecting managers based on patch and business center staffing needs, ensuring diversity staffing objectives are made.
Benefits
- health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance
- 401(k) plan
- adoption assistance program
- educational assistance program
- flexible ways of working
- time off policies (including sick leave, parental leave, and vacation/PTO)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
