Consultant, Loss Control (Human Services)

Nationwide•Lowell, MA

12d•$118,000 - $222,000

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Make a Difference with Nationwide At Nationwide, we believe in protecting what matters most—people and communities. Our Human Services Risk Management Team supports organizations that provide care, hope, and essential services to vulnerable populations. By joining us, you’ll play a vital role in helping nonprofits, senior living providers, and community care organizations create safer environments, prevent harm, and strengthen trust. Your expertise will empower these organizations to fulfill their mission while safeguarding those they serve. We are seeking a Risk Management Consultant (Human Services Practice) to over the Midwest territory (IL, IA, MN, MO, WI, IN). Qualified candidates will reside near a metropolitan airport. The Loss Control Services team at Nationwide contributes to the overall success of our customers’ businesses operationally and financially; we learn and grow with them. If you thrive in an environment where you can apply your expertise and experience to help business partners succeed, this could be the job for you! As a Loss Control Consultant, you’ll provide services to a large portfolio of complex accounts in multiple lines of business, influencing profitability, retention and creating a valued customer experience within a collaborative environment. We’ll count on you to determine effective controls, make improvement recommendations and differentiate classes of business. You’ll have the opportunity to make a difference for our customers and company as you build and grow internal and external relationships, while continually growing your skills and expertise.

Requirements

Experience in Nonprofit, Human and Social Services, or Cultural Nonprofit sectors.
Strong knowledge of professional liability and abuse risk exposures, including prevention strategies and control measures.
Multi-line commercial insurance experience; familiarity with property and casualty lines is a plus.
Exceptional relationship-building, consulting, and communication skills.
Ability to work independently, prioritize tasks, and meet deadlines.
Proficiency with technology and tools for risk assessment and reporting.
Bachelor's degree in safety, science, engineering, fire protection or construction management preferred.
A minimum of one of the following designations, such as Certified Safety Professional (CSP), Certified Director of Safety (CDS) or Associate of Risk Management (ARM) and others. Associates must acquire all required state certifications.
Typically, 10 or more years of commercial loss control or related experience preferred.
General knowledge of safety and risk management practices and principles, including regulatory (Occupational Safety and Health Administration [OSHA], Department of Transportation [DOT], etc.) and national consensus standards (NFPA, etc.) preferred.
Complete understanding of the commercial insurance business process, the ability to market services and influence others of a course of action.
Good verbal and written communication skills to interact with all levels of internal and external contacts.
Must possess a desire to learn, grow and develop skills.
Ability to prioritize work and time.
Ability to operate a personal computer and learn/use applicable systems.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Must be able to climb, stoop, bend, balance on various heights, crawl and lift 50 lbs, use PPE when required and conduct physical site surveys in inclement weather and physical environments.
May require relocation.
This is a field-based position.
May require frequent and overnight travel.
Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

Nice To Haves

Background in risk management for human services organizations.
Experience with behavioral health, senior living, or community care programs.
Professional certifications such as MLIS, ARM, or ASHRM are highly desirable.

Responsibilities

Conduct risk assessments and loss control surveys for Human Services accounts, focusing on professional liability and abuse exposures.
Evaluate and consult on client's controls, policies and procedures to strengthen abuse prevention and mitigate liability.
Partner with underwriting, agents, and clients to deliver customized risk management solutions that align with organizational goals.
Provide ongoing consulting services to middle market accounts, ensuring compliance and best practices in risk management.
Serve as a trusted advisor to clients, leveraging your expertise to improve safety, accountability, and operational resilience.
Provides services to influence profitability and retention.
Creates and recommends service objectives based upon customer goals, risk assessment results and loss analysis.
Meets with customers to identify hazards and exposures by conducting complex risk assessments to determine the effectiveness of controls and identify technically sound recommendations for risk improvement.
Assigns an appropriate line of business rating based on professional judgment and company guidance.
Researches customer’s operations, industry and technical information to prepare for site surveys, service work, meetings, presentations and projects.
Applies the highest-level technical expertise to help lead as a subject matter expert for at least one line of business or practice.
Builds and maintains strong relationships customers and business partners.
Functions as an ongoing resource and contact person with a high level of expertise.
Consults with customers, providing observations, solutions and support to meet business needs.
Creates and recommends service objectives based on customer goal assessments and loss analysis.
Identifies service opportunities based on loss trends and other data.
Communicates technical information effectively both verbally and in writing through preparation of technical reports in a state-of-the-art workflow environment.
Interacts with internal and external customers, leadership, peers and subject matter experts in a collaborative environment to gather and share information that helps our customers succeed.
Creates, presents and coordinates technical training and publications for internal and external customers.
Actively participates in career development activities and training.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire