Consultant - Legisway Implementation & Product Support

Wolters Kluwer-posted about 2 months ago
Full-time • Mid Level
Hybrid • Riverwoods, IL
5,001-10,000 employees
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You will work as a consulting team member and an individual technical/business solutions consultant. Consulting work may include project management, technical consulting including product implementation, integrations, data import projects, and may include business-solutions consulting including the analysis of the client's current business objectives and business processes and designing and implementing solutions to meet the client's needs. Legisway is a SaaS productivity solution for corporate legal departments, helping them manage risk, obligations, milestones, and documents through an all-in-one set of management modules including entities, contracts, compliance, claims, intellectual property, real estate, invoices, GDPR and ticketing. In this hybrid (any WK office) position, you will be reporting to the Manager of Customer Success and Implementation within LR (Legal & Regulatory) US, a division of Wolters Kluwer. https://www.wolterskluwer.com/en/solutions/legisway

  • Collaborate and support customers in implementation planning, solutioning, and following best practices to achieve their goals.
  • Perform complex configurations and application modifications to integrate with client workflow using best practices for customers.
  • Gather technical specifications that meet the client's business needs and requirements.
  • Manage customer SaaS implementations including client-build specifications and product customizations.
  • Troubleshooting technical and configuration questions from our internal and external customers.
  • Independently collaborate with technical teams for advanced issue resolution.
  • Serve as the technical project manager, ushering clients through their implementation. Setting up clear milestones, communications, touchpoints, and issue management resolution
  • Demonstrate intricate product functionalities.
  • Work collaboratively with team members and others to foster an innovative, problem-solving environment.
  • Collaborate with level 1 support team to ensure the highest standard of customer service and communication.
  • Bachelor's degree or equivalent experience.
  • Experience with SaaS implementation - especially, experience working with configurable solutions.
  • 2+ years' experience in a client-facing implementation role.
  • 4+ years' experience in information systems experience
  • Strong technical aptitude, experience with some level of SQL queries
  • In-depth conceptual and practical knowledge related to technology implementations.
  • Demonstrated analytical, and problem-solving skills with strong attention to detail.
  • You will drive projects forward in an independent environment while being a resource for colleagues.
  • Experience with Project Management tools (SmartSheets preferred)
  • Strong project management skills. Minimum 1 year of experience.
  • Strategic Customer Service: Advanced skills in managing customer relationships.
  • Deep Technical Knowledge: Extensive understanding of products/services.
  • Solves complex problems; exercises judgment based on the analysis of multiple sources of information
  • You will work independently and in a team environment.
  • You will support multiple client projects simultaneously.
  • Collaborate within Technical Support and through cross-functional Product teams.
  • Demonstrated desired for learning and improvement.
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