The Consultant II, Strategic Service is responsible for managing all service-related activities for assigned Ricoh Family Dealers. These activities include, but are not limited to: Product performance, Customer satisfaction, Ricoh consumables marketing, Global major account support, Business management, Technical support for the full line of Ricoh hardware and software solution products. Support is provided either on-site or remotely, depending on needs and circumstances. This role represents Ricoh to dealers and end users in various situations. It requires extensive industry experience, including service management and/or supervisory functions. The Consultant is viewed as a technical expert with authority on the disposition of non-performing equipment to ensure customer satisfaction and acts as a liaison between dealers and Ricoh Technical Services, Ricoh Company Limited, and other departments.