Consultant I, Professional Services

NextGen Federal Systems

About The Position

The Consultant I, Professional Services is responsible for assisting clients in meeting their organizational goals and objectives. This role will work both independently, and as part of a multidisciplinary team, and are recognized as subject matter experts (SMEs) in the company’s solutions, best practice configurations and workflows. Render consulting services at client sites, corporate offices, and remotely. Provide consultative advice, recommendations, and solutions to clients reflective of best practice processes and workflows. Perform and document Discovery for new implementations, used to determine client specific configurations and workflows. Build, configure, maintain and edit best practice workflows to meet specific client needs. Document identified gaps in product functionality using standardized processes. Document all client interactions using standardized processes. Responsible for Go-Live support and adoption of the company's products. Maintain subject matter expertise to complete assigned work. Travel up to 75%. Perform other duties that support the overall objective of the position.

Requirements

Bachelor's Degree in Computer/Data Science, Business Administration, Health Informatics, or related discipline. Complete continuing education programs and additional training related to this role as required by manager. Or, any combination of education and experience which would provide the required qualifications for the position.
6+ years of experience in consulting and/or direct implementation experience with ambulatory health information systems.
6+ years of experience working with healthcare-oriented clients and projects.
Experience working with and managing process improvement and/or clinical/business transformation projects.
NextGen NCP Certification within 6 months of employment. Maintain and renew certification.
Knowledge of: Knowledge/experience working within the software life cycle; client relationships and effective customer service methodologies. SQL, SAS, or other database management tools; healthcare delivery including but not limited to the HITECH and MACRA legislation and related programs and regulations.
Skill in: Project management, communications (verbal, written), presentation, organizational skills, time management, problem solving, conflict resolution, interpersonal skills, customer/client orientation.
Ability to: Ability to adjust to rapidly changing priorities, multiple demands, and ambiguity; develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences with ability to actively listen to others and adjusts to fit the audience and the message; prioritize workload, meet deadlines, and multi-task while maintaining attention to detail; establish and maintain effective working relationships through collaboration and respect; deliver professionalism in a virtual environment with prompt communication, camera-on culture, appropriate personal presentation.

Responsibilities

Assisting clients in meeting their organizational goals and objectives
Work both independently, and as part of a multidisciplinary team
Recognized as subject matter experts (SMEs) in the company’s solutions, best practice configurations and workflows
Render consulting services at client sites, corporate offices, and remotely
Provide consultative advice, recommendations, and solutions to clients reflective of best practice processes and workflows
Perform and document Discovery for new implementations, used to determine client specific configurations and workflows
Build, configure, maintain and edit best practice workflows to meet specific client needs
Document identified gaps in product functionality using standardized processes
Document all client interactions using standardized processes
Responsible for Go-Live support and adoption of the company's products
Maintain subject matter expertise to complete assigned work
Travel up to 75%
Perform other duties that support the overall objective of the position