Consultant Conversion - Site Reliability Engineer, Director

Morgan Stanley • Alpharetta, GA

22h • $95,000 - $135,000

About The Position

We are seeking a Site Reliability Engineer with a subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. You will produce guidance documentation, standards and procedures, products assessments, and training materials in Morgan Stanley knowledge base system to help efficiently and effectively resolve issues. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience. Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role : Proactively detect, troubleshoot, and resolve all issues affecting production applications Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage Responsible for the stability of the Production environment Develop and continually revise (in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production As the gatekeepers of the Production environment, you will be responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production Responsible for servicing all requests for data or other activities that require access to Production systems Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard What you ' ll bring to the role: BS/MS or equivalent, preferably in quantitative discipline (Computer Science, Computer Engineering, EE, Math, Physics) Minimum 7 years of experience in developing and/or supporting Enterprise Applications Willingness to embrace Agile and DevOps/SRE concepts Solid analytical skills, problem determination, and resolution recovery processes Experience with observability tools such as Prometheus, Grafana , Loki, kibana, Kubernetes, splunk etc Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors Strong Unix Shell scripting experience required Administrative competence in at least one major programming language or platform (for example: Perl, Powershell, Python or Java) Strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management, or resolution Driven to learn new technologies, techniques and what it takes to be an integral member of this team Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability Experience with incident on call and ability to respond to emergencies on a 24/7 basis Experience working with Financial Services area will be a plus Experienced, technically hands-on professional that understands both code and infrastructure Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations Effectively manage an outage incident, coordinating user communications, and other teams to help resolve an incident Strong and keen focus on metrics and trend analysis End user support - able to talk to users to discuss their problem and work through to a resolution Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely Experience working in a virtual or global team Self-starter and ability to multi task with can do attitude Familiarity with ITIL terms around incident and problem management Strong knowledge of infrastructure architecture and ability to establish/ maintain effective work relationships with co-workers, clients, members, providers and customer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $95,000 and $135,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Requirements

• BS/MS or equivalent, preferably in quantitative discipline (Computer Science, Computer Engineering, EE, Math, Physics)
• Minimum 7 years of experience in developing and/or supporting Enterprise Applications
• Willingness to embrace Agile and DevOps/SRE concepts
• Solid analytical skills, problem determination, and resolution recovery processes
• Experience with observability tools such as Prometheus, Grafana , Loki, kibana, Kubernetes, splunk etc
• Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
• Strong Unix Shell scripting experience required
• Administrative competence in at least one major programming language or platform (for example: Perl, Powershell, Python or Java)
• Strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management, or resolution
• Driven to learn new technologies, techniques and what it takes to be an integral member of this team
• Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability
• Experience with incident on call and ability to respond to emergencies on a 24/7 basis
• Experienced, technically hands-on professional that understands both code and infrastructure
• Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations
• Effectively manage an outage incident, coordinating user communications, and other teams to help resolve an incident
• Strong and keen focus on metrics and trend analysis
• End user support - able to talk to users to discuss their problem and work through to a resolution
• Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely
• Experience working in a virtual or global team
• Self-starter and ability to multi task with can do attitude
• Familiarity with ITIL terms around incident and problem management
• Strong knowledge of infrastructure architecture and ability to establish/ maintain effective work relationships with co-workers, clients, members, providers and customer

Nice To Haves

• Experience working with Financial Services area will be a plus

Responsibilities

• Proactively detect, troubleshoot, and resolve all issues affecting production applications
• Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage
• Responsible for the stability of the Production environment
• Develop and continually revise (in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production
• As the gatekeepers of the Production environment, you will be responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production
• Responsible for servicing all requests for data or other activities that require access to Production systems
• Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees