Consultant, Consolidation

QGenda • Atlanta, GA

3h

About The Position

QGenda is a company redefining healthcare workforce management, empowering the industry to better onboard, deploy, and manage their workforce. Over 4,500 healthcare organizations utilize their unified software platform for strategic workforce decisions. With over 800 employees, QGenda fosters a dynamic work environment that promotes growth, innovation, and collaboration, headquartered in Atlanta. Within the Customer Experience (CX) organization, the Consultant on the Consolidation team acts as a technical advisor throughout a customer’s consolidation process. This role requires individuals who are technically savvy, possess a thirst for knowledge, natural curiosity, and a desire to identify root causes to find effective solutions. The consultant will be a QGenda product expert and a consolidation process expert, ensuring efficient and accurate transitions from one instance to another, with an emphasis on standardized and optimized data setup. This role involves collaboration with various QGenda teams, including Sales, Product Engineering, Implementation, and Customer Support.

Requirements

• Communicate technical information effectively to ensure understanding by non-technical audiences.
• Proactively identify and solve problems and then build sustainable solutions to prevent recurrence.
• Manage a project, work to deadlines, and prioritize between competing demands.
• Demonstrate personal drive to complete assigned action items and self-assign work as needed.
• Exhibit peer leadership and positive influence on the wider team.
• Demonstrate detail-oriented and organized skill set.
• Proficiency in Google GSuite Products (Documents, Sheets, Slides).
• Proven ability to interact across organizations to ensure outstanding service is delivered to customers.
• Bachelor’s degree required.
• Ability to travel for customer meetings, conferences, and other industry events.
• Minimum 1.5 year experience at QGenda or a related field/function.

Nice To Haves

• Engineering or other technical degree.
• SaaS/Software technical configuration and implementation experience.
• Experience/exposure to the healthcare and IT ecosystem.

Responsibilities

• Serve as a trusted technical advisor to ensure all QGenda data is successfully migrated from one instance to another.
• Lead the customer through appropriate milestones and support them with merge day (go live of consolidation) and immediate post-merge day support.
• Partner closely with the Consolidation PM and SA, as well as other Project Managers, SAs, and technical resources.
• Lead milestone calls and effectively communicate with the customer throughout each step of their consolidation.
• Ensure all customer data is successfully transferred during consolidation via automated processes and manual efforts, with attention to detail.
• Develop deep and specialized technical knowledge of the QGenda platform by owning projects of increasing complexity and receiving regular supervisory feedback.
• Own many moderate-complexity consolidations with little to no supervision.
• Consistently evaluate and refine consolidation processes and leverage technical support (TS) and automation.
• Provide technical support and respond to escalated support tickets for assigned customers, especially surrounding merge day and post-merge day support.
• Participate in ongoing planning, implementation, and optimization of automated workflows to drive scalable consolidation activities and customer support.
• Build and maintain essential technical knowledge of QGenda, becoming a source of knowledge and expert on new product features with the availability to train internally and externally.
• Provide effective feedback to colleagues and their respective supervisors regarding project work and other assigned duties.
• Work with Consolidation team members to contribute to the development of consolidation concepts, standards, and techniques.
• Collaborate with SAs, PMs, CSMs, QGenda Support, Product Liaison, and other teams to assist with technical issues raised by customers.
• Adhere to existing best practices and offer input on establishing new or updating existing best practices.
• Adhere to all company policies, QGenda workflows, and time-entry requirements.

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance.
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance.
• Paid parental leave for birth, adoption or permanent placement.
• 401(k) with company match.
• Options to work in a hybrid-working model or remotely from home, depending on the position.
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees