Consultant, Business Capability Team Owner (Agile Product Owner - Telematics)

Nationwide

244d • $106,000 - $158,000 • Remote

About The Position

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Are you a customer-focused individual who values people? Do you love solving problems with data? Do you enjoy working in a constantly growing, innovation-focused group at the cutting edge of an industry? We're looking for a curious and collaborative thought leader who is able to understand and translate functional business intent into clearly-defined and actionable Technology requirements, and peer with their technology teams to deliver value to our customers. If you're a practiced communicator experienced in negotiation and collaboration, and are passionate to understand and influence how Telematics and data-driven decision-making are improving customer experiences and creating transparency in the Insurance industry, we'd love to hear from you! As the Consultant, you will partner with key team members to define the product and journey vision and strategy. This role will be expected to discover, refine, maintain and deliver a product and journey that addresses user needs while creating the right user experience. You will also be a member of the agile team who serves as the customer proxy for the development team. You will be responsible for working with stakeholders to deliver solutions that meet the desired business outcomes, measured by a set of KPIs. You will have end-to-end accountability for prioritizing and maintaining a holistic product backlog (including new build, enhancement work, technology driven work etc).

Requirements

• Bachelors degree in business, IT or related field with advanced degree preferred.
• Typically, 7 or more years of demonstrated experience in product management, business consulting & analysis, business process analysis and design.
• Proven understanding of a broad set of technologies and interactions impacting the end-to-end product.
• Expert knowledge of insurance practices.
• Advanced level understanding of agile planning and delivery methodologies in a product-centric operating model.
• Solid understanding of customer business and product environment.
• Must possess an entrepreneurial mindset focused on leading with customer centricity.
• Command of both verbal and written communication and presentation abilities.
• Demonstrated ability to manage through group level change such as change in business model, restructuring operations, new technologies, mergers, major collaborations, etc.
• Strong project and process management skills.
• Able to adapt to a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Capable of negotiating and interacting with senior leadership, internal and external partners.
• Ability to solve problems and identify innovative and creative ways to bring customer experiences to life.
• Strong knowledge of the Insurance industry, customer centric design principles and data and analytics.
• Ability to manage a budget and effectively prioritize.

Responsibilities

• Partners with key stakeholders to execute on strategic vision/roadmap.
• Prioritizes and maintains a holistic product backlog including new build, enhancement work and technology driven work.
• Provides critical input to developers and agile teams serving as the liaison to ensure the business point of view is captured.
• Accountable for managing product backlog across all work to meet expected delivery outcomes.
• Where applicable, navigates outside partners to understand their expectations and ideal interactions within Nationwide.
• Participates in various meetings focused on driving short term outcomes and plans.
• Understands and connects the impact across Nationwide to ensure solutions meet needs and expectations across the organization.
• Participates in planning and execution of user acceptance testing, triages issues and works with development team to resolve technically complex issues requiring alignment across multiple business partners and subject areas.
• May perform other responsibilities as assigned.

Benefits

• Medical/dental/vision insurance
• Life insurance
• Short and long term disability coverage
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• Company-paid pension plan
• Business casual attire

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree