Consultant, AQS Client Success (1333)

Anaqua • MA

104d

About The Position

Anaqua is seeking a highly motivated and proactive AQS Client Success Consultant to support our ongoing growth objectives. AQS, short for Anaqua Services, is our dedicated team responsible for managing global patent and trademark maintenance payments on behalf of our clients. The AQS Client Success Consultant will oversee front office client management for patent and trademark maintenance worldwide. The ideal candidate will have strong and proactive client relationship skills, effective communication abilities, comfort working within a matrix organization, and the capacity to manage multiple initiatives and shifting priorities simultaneously.

Requirements

• Bachelor’s Degree or related experience
• 3+ years of intellectual property experience
• Superb attention to detail, accuracy and strong organizational skills
• Experience MS Office technology (Word, PowerPoint, Excel, etc.)
• Demonstrative proactive client relationship skills
• Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documents and client files
• Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
• Maintain high level of confidentiality and professionalism
• Motivated and the ability to work in a fast-paced, team environment
• Ability to work independently and time management
• Paralegal skills and knowledge of Intellectual Property
• Experience in a change management environment is valuable

Responsibilities

• Provide best-in-class support for patent and trademark clients
• Support the sales team during the latter stages of the process to educate clients on the services
• Manage client relationships for new and existing clients
• Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
• Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
• Establish and maintain close working relationship with colleagues and teams across all territories to support a ‘one firm’ service delivery
• Take a commercial approach to develop client relationships
• Monitor docketing
• Deliver data reconciliation
• Provide internal and external software training related to the Services division
• Author and update process documentation
• Engage in continuous process improvements and change management across the business

Benefits

• Hybrid or fully remote work model
• Medical, dental, vision, life, and pet insurance
• 401(k) with company match
• Casual and fun work environment
• 3 weeks of vacation
• 8 company holidays, plus 2 floating holidays

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees