If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Shape the Future of Customer Experience Through Data and Behavioral Science Are you passionate about turning insights into impact? Join us in a role where your expertise in behavioral science and advanced analytics will directly influence how businesses understand and engage with their customers. In this position, you’ll design and test innovative solutions using cutting-edge statistical programming tools, helping predict and shape customer behavior to drive measurable business performance. We’re looking for someone who thrives at the intersection of research and real-world application—someone ready to employ rigorous methods and advanced techniques to solve complex challenges and create meaningful change. At Nationwide, creating extraordinary customer experiences is central to our mission. The Experience Analytics team empowers business and customer office leaders to leverage data-driven insights to transform how we serve our customers and to optimize every touchpoint along the customer journey. If you are passionate about fusing advanced analytics with customer-centric strategies and have the drive to pioneer the next evolution of customer experience, we want to know more about you! As a Sr. Consultant, Advanced Experience Analytics, you will use advanced analytics, machine learning, and data visualization to reveal deep insights into customer behaviors, preferences, and sentiments. You will partner closely with Customer Office leaders, business unit stakeholders, and other data scientists to drive strategic initiatives that shape and enhance the entire customer lifecycle. This role offers opportunities to influence enterprise-wide decision making, develop experience analytics strategy, and build innovative solutions that directly impact customer loyalty, retention, and satisfaction. To succeed, you will need to use your business knowledge and a solid understanding of advanced analytics (e.g., artificial intelligence, machine learning, etc.) to prioritize business problems and design solutions. You will have the opportunity to work with various technologies from big data, relational and SQL databases, unstructured data technology and programming languages such as SQL and Python.