Consultancy Specialist

Burckhardt Compression • Houston, TX

4d

About The Position

PROGNOST is currently seeking a Consultancy Specialist. This role is responsible for delivering quality machinery diagnostic, system maintenance, and technical support to end users of PROGNOST-NT and PROGNOST-Predictor on-line condition monitoring and machine protection systems.
This role blends engineering expertise, client-facing communication, and strategic thinking in a high-impact, and global environment

Requirements

• Bachelor's degree in Electrical, Mechanical, or Industrial Engineering.
• 5+ years of experience in technical consulting, vibration diagnostics, monitoring, reliability engineering, or industrial diagnostics.
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent communication and presentation abilities.
• Willingness to travel internationally (up to 30%)
• Office Suite (Excel, Pivot Tables, Word)

Nice To Haves

• Familiarity with IIoT systems, condition monitoring, or rotating equipment preferred.

Responsibilities

• Work safely and promote a safe working environment.
• Provide machinery analysis, diagnostics, and technical support for customer's rotating equipment using Prognost products.
• Power user of Prognost software products.
• Develop warning thresholds based on trend analysis.
• Planning, preparing, and executing onsite system maintenance on existing systems and computer hardware, providing hardware and software support and troubleshooting, verifying proper installation of field wiring and senso installation by customer OEM.
• Train users on PROGNOST software (both initial and advanced levels).
• Computer network troubleshooting.
• Instrumentation troubleshooting.
• Respond to customer requests for hardware, software, and mechanical analysis support.
• Collaborate with internal teams (Customer Support, Project Management, R&D, Sales, etc.).
• Build and maintain personal relationships with clients.
• Ensure timely delivery of quality services.
• Accurate record keeping of tasks, issues, and reporting in CRM.
• Support customers via telephone helpdesk and manage outstanding issues in an internal incident database.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level