Construction Technology Support Specialist

Ziegler Caterpillar•Bloomington, MN

1d•$27 - $32

About The Position

Ziegler CAT has a full-time, Construction Technology Support Specialist opening. This position will provide technical support to Ziegler’s customers, field service technicians and sales staff regarding current construction grade control technology product line. The technical support position will allow customers to communicate after the sale with individual’s best suited to handle their technical questions and issues. This position will focus on helping internal and external customers efficiently use their equipment in the field. Responsibilities: Represent Ziegler technology products as they are sold to Ziegler’s Construction market Work with Ziegler’s product managers to improve current product offering Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, facilitate product repairs and address other administrative tasks as required Prepare equipment for customer sales, at times lifting and moving bulky equipment Install and troubleshoot technology in the field, at times climb on to equipment in the field to demonstrate the use of technology to customers Communicate with manufacturers to identify common failure causes and receive information related to product life Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.) Remove and installs GPS equipment as necessary in order to diagnose technical issues and failures Assist in classroom training with Training Coordinator to support Ziegler University of Position Technology Perform back-up sales support when product manager is not available Qualifications: 4 year Bachelor’s degree Exceptional communication skills – ability to effectively present technical information and train new users Ability to learn heavy equipment operation for the purpose of demonstration and training Customer service oriented Knowledge of and experience with the following is preferred: Construction Technology such as Trimble, AccuGrade, CAT Grade Control Technical understanding of computer networks, systems and software Travel: Up to 25% travel is likely (primarily by automobile) for day trips within the dealer territory. Infrequent air travel is required to attend training sessions, GPS equipment trade shows, supplier factory meetings, and as required. Minimum Physical Requirements: Standing, walking, using hands, talking, hearing. Working Conditions may be indoor and/or outdoor. Noise level may be loud at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $26.85 to $32.21 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. What We Can Offer You Competitive pay Health, dental/orthodontia, vision & life insurances Paid time off (PTO) – 15 days to start 9 Paid holidays 401(k) contributions & match HSA, Ziegler contributes up to $1000 tax-free annually STD & LTD Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Ongoing training Education assistance Advancement opportunities Safe, clean, and friendly work environment Military Friendly Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members. Build Your Career at Ziegler Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.

Requirements

4 year Bachelor’s degree
Exceptional communication skills – ability to effectively present technical information and train new users
Ability to learn heavy equipment operation for the purpose of demonstration and training
Customer service oriented

Nice To Haves

Knowledge of and experience with the following is preferred: Construction Technology such as Trimble, AccuGrade, CAT Grade Control
Technical understanding of computer networks, systems and software

Responsibilities

Represent Ziegler technology products as they are sold to Ziegler’s Construction market
Work with Ziegler’s product managers to improve current product offering
Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, facilitate product repairs and address other administrative tasks as required
Prepare equipment for customer sales, at times lifting and moving bulky equipment
Install and troubleshoot technology in the field, at times climb on to equipment in the field to demonstrate the use of technology to customers
Communicate with manufacturers to identify common failure causes and receive information related to product life
Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
Remove and installs GPS equipment as necessary in order to diagnose technical issues and failures
Assist in classroom training with Training Coordinator to support Ziegler University of Position Technology
Perform back-up sales support when product manager is not available

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
Competitive pay
Health, dental/orthodontia, vision & life insurances
Paid time off (PTO) – 15 days to start
9 Paid holidays
401(k) contributions & match
HSA, Ziegler contributes up to $1000 tax-free annually
STD & LTD Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Ongoing training
Education assistance
Advancement opportunities
Safe, clean, and friendly work environment