Construction Technology Solutions Coordinator

Hawthorne Machinery Co. • San Diego, CA

8d • $25 - $30

About The Position

Works closely with Product Support, Rental, Sales, and Service teams to support initiatives related to construction technology products and digital solutions, including connectivity, equipment management, and other applications.

Requirements

• Two to five years of experience in construction / heavy equipment industry.
• Two to five years of technology experience and/or training; or equivalent combination of education and experience.
• Must have a valid California Class C Driver’s License with a clean record.
• Ability to communicate professionally and clearly, both verbally and in writing.
• Ability to multi-task and establish priorities.
• Above average knowledge of Microsoft Office Suite including Excel and Word.
• Ability to maintain organization in a changing environment.

Nice To Haves

• Product knowledge in Caterpillar and associated product lines preferred.
• DBS and/or AS400 experience preferred.
• Bachelor’s Degree in Business Administration or equivalent preferred.

Responsibilities

• Supports construction technology products, including Product Link, VisionLink, Cat App, Cat Inspect, machine control and guidance, and other technology applications and solutions for customer and equipment management.
• Installs and troubleshoots Product Link devices on construction equipment and engines/generators.
• Works in relevant software applications to add or update customer and equipment data.
• Performs equipment inspections utilizing Cat Inspect application and communicates relevant equipment information to Inspection Specialist or appropriate representative (PSSR/ISR).
• Grants access and maintains user accounts within various applications/user interfaces.
• May interact with customers and provide information on various digital solutions.
• Provides guidance to and supports Service personnel for hardware installation and configuration.
• Instructs Hawthorne employees on relevant digital applications, including Cat Inspect, PCC, VIMS, VisionLink, etc.
• Builds collaborative relationships with Service, Sales, Marketing, IT, Parts, and Product Support personnel.
• Maintains technical knowledge by attending educational workshops and reviewing technical publications.
• Performs and supports various other duties and projects as assigned.

Benefits

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees