Construction Technology Product Specialist

Ziegler Caterpillar•Bloomington, MN

3d•$30 - $36

About The Position

Ziegler CAT has an opening for a Construction Technology Product Specialist who will interact with construction (contractor based) customers to support their adoption of technology and to pro-actively support the Construction Technology Sales Specialist within the dealership territory. The Technology product support/sales will include both Trimble construction related products and Caterpillar products. Responsibilities: Provide classroom training to support Ziegler University of Position Technologies Manage and execute all preparation for customer training program Prepare all material, training aids and resources for each training session Develop training tools and applications to increase the skills set of external customers Work with Ziegler product managers to improve current product offering Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards Communicate with manufacturers to identify common failure causes and receive information related to product life Coordinate and communicate with Technical Communicator team to complete support initiatives, warranty issues, product repairs and other administrative tasks as required Work in a cooperative manner with team and superiors Represent Ziegler technology products as they are sold to Ziegler’s traditional contractor market Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.) Work with Ziegler’s Sales Specialists to improve current product offering Assist sales specialist with onsite demonstrations and customer events Travel to new customers’ sites to provide in-field training after the sale Make sure all customers are using their equipment effectively in the field Provide additional support to sales specialists Work with organizations across the state to expand the knowledge of technology products Become an expert on each product within Ziegler’s technology offering Test equipment and provide support on customer projects and/or new demonstrations Qualifications: 4 year College Degree in related field required Knowledge of and experience with GPS Products preferred, including: Caterpillar AccuGrade GPS/Laser Based Products, Trimble GPS/Laser Based Products, Trimble Base and Rover Products and Trimble Business Center Software Ability to learn heavy equipment operation for the purpose of demonstration and training Ability to listen to and document Voice of the Customer (VOC) to proactively meet wants/needs within the contractor/construction markets Exceptional communication skills and customer service oriented Proficient use of computer & Microsoft Office Suite Must have an maintain a clean driving record Personal Attributes: Commitment / Dependability, Customer Focus, Learning Orientation, Problem Solving, Self-Confidence Travel: Up to 75% travel, mostly daily travel by vehicle within the Ziegler territory. Occasional overnight stays Minimum Physical Requirements: Standing, walking, using hands, talking, hearing. Push/pull up to 50 lbs Lift/carry up to 60 lbs Lift bulky objects Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $30.36 to $36.42 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. What We Can Offer You Competitive pay Health, dental/orthodontia, vision & life insurances Paid time off (PTO) – 15 days to start 9 Paid holidays 401(k) contributions & match HSA, Ziegler contributes up to $1000 tax-free annually STD & LTD Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Ongoing training Education assistance Advancement opportunities Safe, clean, and friendly work environment Military Friendly Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members. Build Your Career at Ziegler Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.

Requirements

4 year College Degree in related field required
Ability to learn heavy equipment operation for the purpose of demonstration and training
Ability to listen to and document Voice of the Customer (VOC) to proactively meet wants/needs within the contractor/construction markets
Exceptional communication skills and customer service oriented
Proficient use of computer & Microsoft Office Suite
Must have an maintain a clean driving record

Nice To Haves

Knowledge of and experience with GPS Products preferred, including: Caterpillar AccuGrade GPS/Laser Based Products, Trimble GPS/Laser Based Products, Trimble Base and Rover Products and Trimble Business Center Software

Responsibilities

Provide classroom training to support Ziegler University of Position Technologies
Manage and execute all preparation for customer training program
Prepare all material, training aids and resources for each training session
Develop training tools and applications to increase the skills set of external customers
Work with Ziegler product managers to improve current product offering
Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
Communicate with manufacturers to identify common failure causes and receive information related to product life
Coordinate and communicate with Technical Communicator team to complete support initiatives, warranty issues, product repairs and other administrative tasks as required
Work in a cooperative manner with team and superiors
Represent Ziegler technology products as they are sold to Ziegler’s traditional contractor market
Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
Work with Ziegler’s Sales Specialists to improve current product offering
Assist sales specialist with onsite demonstrations and customer events
Travel to new customers’ sites to provide in-field training after the sale
Make sure all customers are using their equipment effectively in the field
Provide additional support to sales specialists
Work with organizations across the state to expand the knowledge of technology products
Become an expert on each product within Ziegler’s technology offering
Test equipment and provide support on customer projects and/or new demonstrations

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
Competitive pay
Paid time off (PTO) – 15 days to start
401(k) contributions & match
HSA, Ziegler contributes up to $1000 tax-free annually
STD & LTD Insurance, FSA & EAP
Ongoing training
Advancement opportunities
Safe, clean, and friendly work environment