Construction Service Representative

ON TOP OF THE WORLD COMMUNITIES LLC•Ocala, FL

About The Position

The Construction Service Representative is responsible for assisting the Construction Service team with new homeowner customer service. This position will assist with the completion of warranty work tickets, including contacting and working with vendors and subcontractors to ensure completion and proper follow-up. This position will also guide new homeowners on the maintenance requirements of their new home. Responsibilities Interacts with residents by phone, email or in person and follows up on warranty work orders and other general questions Tracks warranty work orders to ensure completion in a timely manner Rekeys new homes prior to new homeowner occupancy Contacts and follows up with vendors and subcontractors on warranty related items and work tickets Administers and resolves warranty issues on new houses in a timely fashion Ensures prompt follow-up and communication with the homeowners at all times Utilizes applicable computer software programs to create and track warranty work tickets May perform new homeowner orientation walk-throughs to educate the homeowner and inspect the components of the house Maintains professionalism, including punctuality and maintaining a clean and orderly work environment, at all times Pursues personal development of skills and knowledge necessary for the effective performance of the role Performs all duties in adherence to Colen Built standards Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices Maintains a positive and professional demeanor toward all residents, visitors and co-workers Performs other duties as assigned

Requirements

High School Diploma or equivalent required
2+ years of customer service experience preferred
Previous experience in home maintenance including air conditioning, minor electrical and plumbing preferred
Must be able to read, write and understand English, have good verbal and written communication skills and write professional business correspondences
Excellent customer service skills required
Computer skills, including Microsoft Office required
Extensive working knowledge of all paperwork procedures required
Ability to multi-task, establish priorities, and maintain organization in a changing environment to maintain efficiencies and meet deadlines
Ability to respond to specific inquiries or complaints in a calm and timely manner
Strong interpersonal skills
Honesty and integrity
Self-starter
Inquisitive, detail-oriented
Team player
Focused and adaptable
Commitment to diversity, equity and inclusion
A valid Florida Drivers License with acceptable driving history is required

Nice To Haves

Additional specialized technical courses preferred
Bilingual (Spanish) preferred

Responsibilities

Interacts with residents by phone, email or in person and follows up on warranty work orders and other general questions
Tracks warranty work orders to ensure completion in a timely manner
Rekeys new homes prior to new homeowner occupancy
Contacts and follows up with vendors and subcontractors on warranty related items and work tickets
Administers and resolves warranty issues on new houses in a timely fashion
Ensures prompt follow-up and communication with the homeowners at all times
Utilizes applicable computer software programs to create and track warranty work tickets
May perform new homeowner orientation walk-throughs to educate the homeowner and inspect the components of the house
Maintains professionalism, including punctuality and maintaining a clean and orderly work environment, at all times
Pursues personal development of skills and knowledge necessary for the effective performance of the role
Performs all duties in adherence to Colen Built standards
Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
Maintains a positive and professional demeanor toward all residents, visitors and co-workers
Performs other duties as assigned