About the position
Looking to work for the best in the industry? Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP - Where Outdoor Living Comes to Life!
Responsibilities
- Converts estimators' quotes to sales orders upon receipt of a customer purchase order (PO).
- Reviews POs to ensure pricing accuracy and identify any quoted items missing from the PO.
- Collaborates with estimators to requote any omitted items and coordinates submittal packages for the customer.
- Works with the credit department to confirm customer credit limits or establish job accounts as needed.
- Partners with purchasing to place vendor POs promptly and manage documentation for special pricing.
- Ensures customers sign vendor specification documents in a timely manner to avoid delays in product delivery.
- Serves as the primary point of contact for customers regarding changes or order status updates.
- Coordinates with estimators to provide quotes for additional products as needed throughout the project.
- Collaborates with local branches to stage products for customer pickup or delivery to the job site.
- Coordinates delivery or pickup logistics and ensures closeout packages are provided to the customer.
- Notifies the Lincoln team or local Business Development Representative once the project is complete so they can continue servicing the aquatic facility.
- Travels to visit customers and job-sites as needed.
- Performs other duties as assigned.
Requirements
- College degree is preferred or at least three years of customer service experience.
- Experience in the swimming pool industry with knowledge of commercial applications is a plus.
- Proficiency in MS Office.
- Knowledge of Prelude is desired or ability to readily adapt to system is required.
- Bilingual (English/Spanish) is a plus.
Nice-to-haves
- Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply.
Benefits
- Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
- 401 (k) with generous company match.
- 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!).
- 100% employer paid Life Insurance and Long-Term Disability Insurance.
- Paid Parental Leave.
- Fully Funded Tuition Education Programs.
- Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.
- Employee Stock Purchase Plan.
- Employee Discounts and much more!
