Construction Quality Control Manager

Orange And Rockland Utilities•New York, NY

About The Position

The Construction Quality Control Manager ensures compliance with company standards across Capital Infrastructure Delivery and Central Operations. This role oversees field quality control activities, conducts QC reviews with Construction, Gas Operations, and Transmission Operations, and evaluates contractor performance.The manager communicates operational and environmental procedures to field teams, supports safe work practices, and optimizes staff assignments to meet operational goals. They lead contractor discussions on damage prevention, field performance, and policy or regulatory updates, while partnering with quality and compliance groups across Gas, Electric, Steam, and Central Operations to strengthen the company's quality program.The position leads Root Cause Analyses to identify systemic issues and drive corrective actions, maintains a strong presence across all service regions, and provides clear performance insights to senior leadership. The manager also oversees end-to-end project management activities to ensure timely, effective execution.

Requirements

Bachelor's Degree in Engineering, Construction Management, or a related field of study and 6 years Related work experience or Associate's Degree in Engineering, Construction Management, or a related field of study and 8 years Related work experience or High School Diploma/GED and 10 years Related work experience
Two years of supervisory experience, required.
Driver's License Required
Must be willing and able to travel between various working locations and within company service territory, as needed.
This role requires a combination of office and field work.
Personal protective equipment (PPE) must be worn during all field activities.
May be required to work off hours, including weekends and holidays.
Must be able to respond to emergencies, if required.
Must be able to work in extreme weather conditions, as needed.

Nice To Haves

Two years of experience in quality control, quality assurance, preferred
Four years of experience in Gas, Electric, Steam, EH&S, or Engineering, preferred.

Responsibilities

Direct and manage departmental activities, performance metrics, and organizational goals.
Lead damage and incident investigations, conduct root cause analysis, and collaborate with operating and support teams.
On board new employees, provide technical knowledge transfer, and deliver continuous feedback and RCA training.
Assess CQA staff through field observations and operational reviews, offering constructive feedback.
Conduct contractor yard visits, lead safety talks, and promote damage prevention initiatives.
Provide timely updates to Section Manager and leadership on organizational risks and hazards.
Develop dashboards and indicators to track compliance and identify risk areas.
Visit contractor work sites to lead discussions on damage prevention and work quality.
Perform qualitative and quantitative risk assessments and support Enterprise Risk Management.
Create and enhance quality control and management programs; participate in Quality Center of Excellence activities.
Represent CQA and CID in organizational teams and initiatives, ensuring alignment with corporate values.
Conduct fact-finding interviews, evaluate control effectiveness, and foster a culture of trust, integrity, and excellence.