Construction Operations Specialist

CrossCountry Mortgage • Cleveland, OH

11d • $23 - $25

About The Position

The Construction Operations Specialist is responsible for ensuring that customer service is provided to all internal and external parties and quality loans are generated. This position is responsible for the origination and processing of construction loans and serves as the first point of contact for the construction loan officer and construction processing team for loan level questions and escalations. The Construction Operations Specialist manages a pipeline of active loans.

Requirements

• Bachelor’s degree or equivalent combination of education/experience, preferred.
• 5+ years’ experience in mortgages.
• Knowledge of all agency guidelines.
• Knowledge of compliance and disclosure requirements.
• Excellent organization, prioritization, and time management skills.
• Excellent conflict management and negotiation skills.
• Proficient in Microsoft Office suite (Word, Excel and Outlook).

Nice To Haves

• Encompass LOS experience, a plus.

Responsibilities

• Act as a liaison between sales and operations for construction loans by answering questions and handling loan level escalations.
• Follow standard operating procedures, job aids, and resources when providing loan support.
• Monitor an active pipeline of loans, ensuring customer service is provided.
• Ensure disclosures are issued timely and accurately to borrowers on construction loans by utilizing company compliance reminders and tools.
• Communicate progress with department managers and senior leadership team; summarize project information and establish business needs and concepts.
• Create and monitor various reports to ensure pipeline management as needed.

Benefits

• CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees