Supv Dispatch & ECC

Iberdrola • Pittsfield, MA

9d • $106,000 - $132,500 • Hybrid

About The Position

Responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks in line with departmental and company requirements. Supervises day to day gas operations field activities to drive greater efficiencies and performance of all dispatch and field employees.

Requirements

• Associate's degree in Business Administration is preferred or a high school diploma and 13 years of gas operations experience.
• Must be technically proficient as a gas operations dispatcher.
• Must have a solid working knowledge of gas field operations policies, procedures, protocols and the ability to apply them effectively.
• Must have a strong working knowledge of the various systems that are in use within the Dispatch office.
• Must have excellent oral and written communication skills.
• Must possess strong people skills and be capable of handling all situations in a high-pressure work environment.
• Must have at least five years of customer service experience including leadership experience.

Responsibilities

• Supervises and monitors the performance of both union and non-union staff including issues related to sickness, discipline and work quality to ensure work is performed efficiently and effectively.
• Ensures compliance with all Federal, State and Corporate regulations, policies, and procedures.
• Is responsible for the execution of same day dispatching of emergency and non-emergency work, planned and unplanned work while ensuring optimal productivity and customer satisfaction.
• Directs dispatchers to ensure proper staffing, minimize overtime, leak response and customer appointment metrics are met.
• Reviews construction workload and assigns to specified contractors in an efficient timely manner.
• Supervises the data entry of completed construction work orders as well as maintains the service cards and supporting files and documents.
• Processes all State permits and maintains the records for same.
• Participates in various safety and process improvement programs and responsible for results.
• Provides coverage in the field 24/7/365 on call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees