Construction Liaison - Arlington, VA

Cortland•Arlington, VA

About The Position

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Construction Liaison, you are the primary resource for all things renovation with a focus on customer service, enhancing all aspects of the resident experience at a multifamily apartment home community. You also serve as a link between the Operations teams, Investment team, Cortland Build, and subcontractors across a portfolio of communities. The Finish Manager Demonstrate knowledge of all phases of the renovation process and hold contractors and vendors to the Cortland standard Identify with all residents, address any concerns they might have, and maintain their loyalty to the community Coordinate with the Director of Operations, Community Managers and Service Managers about the process of handing off apartment homes to and from the Operations team Monitor and ensure that all thermostats in the apartment homes are set at 68 degrees (heating) or 75 degrees (cooling) or turned off if needed Monitor and ensure all contractors are turning off the lights during non-work hours, all tools and equipment are unplugged, and faucets and toilet fill valves are off The Communicator Execute communications within the community, including general notices and updates as it pertains to renovation efforts by coordinating with residents, the Operations team, and subcontractors Develop and execute strategies for optimizing resident satisfaction surveys in accordance with the community’s goals and Cortland’s standards as it pertains to renovation Maintain an open line of communication with residents to answer any questions or concerns as it relates to the renovation and improvement process within the community Manage the communication of apartment home statuses in the pipeline and any undergoing renovation through weekly turnover list reporting as well as acceptance forms Oversee and manage the flow and inventory of materials at the site Supervise trade work in apartment renovations and ensure Cortland quality standards are upheld Maintain detailed trackers related to all aspects of the unit renovation process Provide reports to the owner and operator on a regular basis including living schedules and budgets The Impact You Can Make You are an expert at time management, prioritization, and multitasking so you’ve quickly adapted to our often-changing, fast-paced work environment. Resident retention is at an all-time high, even with all the construction and renovations going on. Subcontractors stick to our low-disturbance protocols and are motivated to keep work areas as clean as possible.

Requirements

Stellar 2+ years in property management with technical and/or renovations experience required
High school diploma or equivalent required
Outstanding customer service and interpersonal skills
Excellent written and verbal skills
Solid eye for detail and discovering areas in need of improvement
Experience with Microsoft Word, Excel, Outlook, and OneSite is preferred

Nice To Haves

some college preferred
bilingual abilities may be required based on specific needs of the community
Experience with Microsoft Word, Excel, Outlook, and OneSite is preferred

Responsibilities

Demonstrate knowledge of all phases of the renovation process and hold contractors and vendors to the Cortland standard
Identify with all residents, address any concerns they might have, and maintain their loyalty to the community
Coordinate with the Director of Operations, Community Managers and Service Managers about the process of handing off apartment homes to and from the Operations team
Monitor and ensure that all thermostats in the apartment homes are set at 68 degrees (heating) or 75 degrees (cooling) or turned off if needed
Monitor and ensure all contractors are turning off the lights during non-work hours, all tools and equipment are unplugged, and faucets and toilet fill valves are off
Execute communications within the community, including general notices and updates as it pertains to renovation efforts by coordinating with residents, the Operations team, and subcontractors
Develop and execute strategies for optimizing resident satisfaction surveys in accordance with the community’s goals and Cortland’s standards as it pertains to renovation
Maintain an open line of communication with residents to answer any questions or concerns as it relates to the renovation and improvement process within the community
Manage the communication of apartment home statuses in the pipeline and any undergoing renovation through weekly turnover list reporting as well as acceptance forms
Oversee and manage the flow and inventory of materials at the site
Supervise trade work in apartment renovations and ensure Cortland quality standards are upheld
Maintain detailed trackers related to all aspects of the unit renovation process
Provide reports to the owner and operator on a regular basis including living schedules and budgets