Construction Industries Inside Product Support Sales Representative

Wheeler Machinery Co•Salina, UT

About The Position

The Construction Industries Inside Product Support Sales Representative plays a critical role in driving our customer’s long-term success as measured by their own definition of achievement. Leveraging the full strength and resources of Wheeler Machinery Co., we approach every partnership with unwavering honesty, integrity, and a genuine commitment to results. Our mission is clear: help customers reduce owning and operating costs, maximize productivity and equipment utilization, and ensure maximum uptime. By fostering strong, collaborative relationships, we create lasting value empowering both Wheeler Machinery Co. and our customers to build a foundation of stability and success that will thrive for generations.

Requirements

Understands and demonstrates safe working practices.
In-depth technical knowledge and hands-on experience with Caterpillar equipment.
1-2 years construction industry experience.
Demonstrates practical experience and proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, to efficiently manage communications, data analysis, reporting, and presentations.
Phone skills that promote a positive customer experience
Ability to work well in a team environment.
Be willing to offer suggestions and ideas to increase department effectiveness.
Ability to work in a stressful environment.
Excellent time management skills.
Excellent problem-solving skills.
Understanding of Caterpillar warranty guidelines.

Nice To Haves

Prior Sales experience.
experience and clear understanding of Uptake suite of CRM software, SalesLink, Parts & Service Quoter (PSQ).

Responsibilities

Promote safety by demonstrating a positive example.
Maintain strong knowledge of the company’s products, services, and solutions.
Provide guidance to customers on proper product selection, usage, and maintenance, helping to maximize their productivity and equipment utilization.
Serve as the primary point of contact for customers via phone, email, and virtual meetings.
Provide timely responses to inquiries, assist with quotes, orders, and product information, ensuring a high level of customer satisfaction and support.
Maintain accurate and up-to-date customer records, including machine populations, service histories, and sales opportunities in the company CRM.
Leverage data to identify trends, follow up on opportunities, and support account growth.
Collaborate with PSSRs, MSRs, and service teams to support customer needs, process orders, provide pricing, and ensure seamless communication between customers and internal teams.
Assist in developing proposals, quotes, and financing options.
Ensures accurate and up-to-date customer machine population data within the CRM system, recognizing its critical role in daily customer interactions, strategic marketing efforts, and support program planning.
Leverages OLGA to provide precise insights that drive informed decisions and maintain high dealership performance scores with Caterpillar.
Approaches every assignment with a positive, proactive attitude and delivers results within required timelines.
Brings full energy, dedication, and collaboration to achieving corporate goals and successfully completing assigned projects.
Supports and conforms to department budget goals.
Budget requests are submitted to manager in a complete and timely manner.
Controls expense levels within budgeted parameters.
Works seamlessly with all departments to achieve company-wide objectives, maintaining a clear understanding of the bigger picture and aligning efforts to support overall organizational success.