Construction Defect Claim Consultant

The Hartford•Hartford, CT

2d•$84,000 - $126,000•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Claim Consultant is a claim handling role within the Complex Claims Unit (CCU). CCU Construction is a highly specialized claim organization responsible for the management of construction defect and construction related claims involving bodily injury and property damage. Claims in CCU Construction are often associated with complex fact patterns requiring contract analysis, and coverage issues that may involve multiple years and types of insurance coverage. CCU Construction claims also commonly involve litigation, require subject matter expertise to manage and can involve higher exposures.

Requirements

5+ years general liability claim handling experience strongly preferred, construction defect claim handling experience is preferred
Experience in handling affirmative/defensive risk transfer
Strong verbal and written communication skills
Strong analytical and critical thinking skills
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
Strong customer service and active listening skills
Strong time management and organization skills
Strong negotiation and conflict resolution skills
Working proficiency with MS Office, especially Word and Excel
Active Property & Casualty State Insurance Adjuster license, preferred

Nice To Haves

Bachelor’s degree preferred
J.D. or CRIS designation is a plus

Responsibilities

Provide proactive communications to customers and business partners in the management of claims
Respond to inquiries from customers and provide superior customer service
Review and analyze multiple complex policies and coverage parts
Write and articulate clear and concise coverage positions
Conduct investigations regarding claims and/or lawsuits
Manage litigation and counsel, inclusive of litigation planning, budgeting and implementing a liability resolution strategy
Develop coverage, liability and damages assessments and provide recommendations to leadership
Pursue coverage and liability risk transfer against other liable parties and insurance carriers
Conduct complex negotiations and articulate coverage/liability positions.
Attend mediations and trials as necessary
Manage expenses, reserves and financial transactions
Consistently maintain up to date claims metrics.