Construction Commercial Manager

Caterpillar Inc.•Clayton, NC

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Lead development and execution of Construction Industry Technology Strategy of all products while advancing Autonomous Solutions.

Requirements

Broad expertise in Relationship Management & Customer Focus: Builds lasting relationships with customers through reliability, honest communication, and continuous feedback and improvement. Consistently demonstrates and reinforces the importance of customer focus as a key organizational strategy.
Broad experience in Value Selling: Skilled at demonstrating the comprehensive value of products and services, distinguishing support options that meet well-defined customer needs, and sharing “value selling” best practices for waste customers within the organization.
Extensive experience in Negotiation: Ability to successfully complete significant negotiations, both internal and external and protect own position, while demonstrating willingness to achieve win-win.
Working knowledge of Account Management: Capable of handling daily account activities, analyzing sales trends, and supporting current customers.
Decision Making and Critical Thinking Skills: Demonstrates the capability to thoroughly evaluate situations and make sound decisions informed by well-supported judgment, while also contributing to the documentation of data, concepts, participants, stakeholders, and procedures. Can effectively communicate customer technology needs in the waste industry using effective tools and techniques

Nice To Haves

Bachelor’s Degree in Business, Engineering, or related fields
Proven experience in Enterprise Account Management for a services organization
Knowledge of Caterpillar Products and Applications preferred
Strong Drive and Organizational Capabilities
Ability to be a Servant Leader; proven experience developing this market and sales leaders
Experience in Construction Industry Preferred

Responsibilities

Identifying and analyzing organization's strengths and weaknesses and responding to opportunities in sales environment.
Supervising and coordinating the daily activities of staff engaged in promoting, selling, and deploying solutions to solve the customers’ toughest challenges while overseeing the resolution of customer feedback.
Developing and managing KPIs to drive success through collaboration with customers in alignment with long and short-term technology strategies; establishing training programs for execution teams to deliver a seamless experience.
Managing and directing a team delivering autonomy and technology solutions aligning with Caterpillar’s new strategy.