Construction Client Services Manager
About The Position
Why Anchor Loans? Anchor Loans is one of several operating companies owned by Pretium Partners (+$60B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint. Anchor Loans, established in 1998, is the nation’s leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.
Requirements
- Strong knowledge of real estate valuations, title processes, and construction lending.
- Strategic thinker with the ability to approach challenges creatively and holistically.
- Strong Customer Experience skills to ensure optimal borrower retention
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High level of integrity and professionalism in interactions with all stakeholders.
- Excellent time management, prioritization, problem-solving, and communication skills.
- Ability to manage multiple priorities under pressure and meet deadlines.
- Adaptability to evolving workflows and willingness to take on diverse tasks.
- Bachelor’s degree
- Minimum 5 years of operational leadership experience in Financial Services, preferably Loan Servicing.
- Minimum 3 years of experience in delinquency and default management.
Responsibilities
- Manage daily operations of the department, including early DQ collections, insurance, loan monitoring, extensions, payoffs and borrower relationships
- Continuously evaluate and enhance departmental workflows to improve speed, quality, and overall efficiency.
- Resolve escalated customer and system issues with a solutions-oriented approach.
- Support nationwide early intervention efforts to minimize EPDs and 30 to 60 day Delinquencies.
- Partner with Specialty Servicing to refer loans that are transitioning to 90 days delinquent.
- Ensure strict adherence to investor guidelines and regulatory compliance standards.
- Provide second review and approval on all extension requests.
- Train, mentor, and develop team members to maximize performance and potential.
- Monitor team performance regularly to ensure quality and productivity benchmarks are met.
- Establish and track customer experience metrics, implementing improvements as needed. (Ring Central)
- Conduct annual performance reviews and provide ongoing feedback.
- Develop and monitor KPIs to assess departmental health and inform staffing decisions.
- Collaborate cross- functionally to identify and implement process improvement initiatives.
- Maintain and update departmental policies and procedures regularly.
- Prepare and deliver performance reports to servicing leadership on a regular basis.
- Analyze historical trends and volume metrics to inform strategic decisions.
- Stay informed on current real estate market conditions and trends through data analysis and industry research.
Benefits
- Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&D insurance
- Generous sick leave & vacation benefits for rest, relaxation, and personal pursuits
- Highly competitive performance bonus
- 401(k) retirement program with employer match
- Tuition reimbursement toward professional development
- Workplace Celebrations, Team Building, Charity Drives, and Food Truck luncheons
- Onsite gym (Thousand Oaks only)
- 12 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
