Construction Client Manager
About The Position
You will be joining Doxel's Construction Client Manager team working directly with and learning from the largest and best General Contractors and most advanced owners in the world. You will be using your construction experience to guide technology adoption in the field to help push the Construction industry forward. Most of all, you will build strong relationships to help customers win - from the users that are closest to the ground to the VPs of Construction who are responsible for billions of dollars of capital expenditure. You will be tasked with maximizing customer usage, adoption and value. This role will be Remotely-based in Dallas or Austin, TX.
Requirements
- 5+ years in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls
- Knowledge of processes and procedures followed by General Contractors
- Comfortable with modern technology for managing and communicating with customers
- Proactive and self-motivatedHigh aptitude and willingness to continually learn new technologies
- Adaptable to various work settings and strong personal initiative to execute with minimal oversight
- Experience operating in ambiguity, wearing many different hats day to day
- Willingness to be a part of the solution, no matter where the challenge is coming from
- Weekly travel, up to 50% to jobsites to build rapport and drive results with customers
Responsibilities
- Work as a trusted advisor to Doxelâs strategic customers driving impact and success at all times
- Act as a subject matter expert on Doxelâs products and help drive the construction industry forward
- Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve
- Lead Monthly and Quarterly Business Reviews with executive stakeholders
- Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed
- Gather feedback from customers and identify trends, pain points, and areas of friction
- Build out best practices/FAQs to most effectively and consistently help our customers
- Escalate and triage any high-priority customer situations
- Foster universal adoption of the Doxel platform
- Become the subject matter expert on Doxelâs technology capabilities and partner directly with Doxelâs strategic customersâ key stakeholders and field teams to demonstrate and prove the impact of Doxelâs products and services
- Work directly with VPs of construction all the way down to entry level project engineers to show the value of Doxelâs capabilities
- Enable customers to effectively utilize Doxelâs robust dataset to drive efficiencies and ask the right questions of their teams
- Conduct site visits, trainings, and discovery with our customersâ field teams at the largest commercial construction projects in the US and world
Benefits
- Competitive Base Salary + Equity Package
- Remote first culture (for most roles)
- Comprehensive Health Insurance (Medical, Dental, Vision)
- Home office setup stipend
- Monthly allowance for cell phone and internet
- Flexible PTO, generous company holiday policy, and unlimited sick days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
