Construction Bond Account Manager

The Hartford • Brea, CA

388d • $53,280 - $79,920 • Remote

About The Position

The Construction Bond Account Manager plays a vital role in managing the service experience and book of business within the Commercial Surety sector. This position focuses on retention, profitability, and growth while serving as a key contact for agents and brokers. The role requires a strong understanding of the Commercial Surety industry and involves collaboration with underwriting teams to ensure successful account management and client relations.

Requirements

• Prior Commercial Surety Bond Account Manager experience at either a carrier or agency required.
• Strong customer service and relationship building skills.
• Effective communication skills, both written and verbal.
• Good automation skills and strong technical ability.
• Professional demeanor and ability to work autonomously.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Nice To Haves

• Construction Bond experience is a plus.
• Ability to shift work efforts quickly and make decisions in a fast-paced environment.
• Ability to work Central or West Coast business hours.

Responsibilities

• Serve as a critical partner to underwriting teams within the Bond organization.
• Manage service experience and book of business with a focus on retention, profitability, and growth.
• Build and maintain relationships with key agency contacts and decision makers.
• Prepare submissions for rating and act as the gatekeeper between agents, underwriters, and operations service center.
• Perform initial prequalification on new account submissions and provide recommendations.
• Support sales efforts through understanding of bond strategies and agency territory.
• Coordinate activities for supporting tasks on new business submissions and renewal accounts.
• Monitor work performance to ensure quality objectives and service commitments are achieved.
• Back up other Account Managers as needed and route information to underwriting teams.

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed