Constituent Services Support Specialist - Division of Child Support (Salem)

State of Oregon•Salem, OR

About The Position

The Oregon Department of Justice Division of Child Support is seeking an organized, detail-oriented, and service-minded support professional with an eye for detail and a desire to positively impact others. The Constituent Services Support Specialist (Office Specialist 2) performs a variety of tasks to support our Constituent Liaisons, program managers and staff, and parents. The successful candidate will thrive in an environment of working both independently and as part of a team, balancing an assortment of projects and duties. We are looking for an organized, collaborative, dynamic person to join our team! The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children. You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all individuals are welcomed and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!

Requirements

Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents; OR
An Associate’s degree; OR
An equivalent combination of education and experience.

Nice To Haves

Demonstrated a high attention to detail.
Organized, able to effectively prioritize work, and meet deadlines.
Demonstrated effective oral and written communication skills.
Able to work collaboratively with a team and independently.
Able to adhere to strict confidentiality requirements.
Able to work under pressure while exercising good judgment.
Able to remain professional and respond in a tactful and friendly manner when dealing with frustrated program participants.
Proficient using multi-line phones.
Preference for current notary.

Responsibilities

Serve as primary point of phone contact for the Constituent Services team.
Screen phone calls for appropriate routing and answering general information questions.
Access and narrate computerized child support files.
Monitor Constituent Services email inbox and route work appropriately.
Track emails, grievances, complaints, public records request, and other work as needed.
Gather and assemble information for discussion and review at team meetings.
Initiate billing, then track, receive, and process payment for public records request.
Prepare data custodian list, file preparation, documentation, and tracking for litigation holds.
Update and maintain team information, files, procedures, and manuals.
Schedule appointments, prepare agendas and other meeting materials, and take and distribute minutes.
Create and maintain filing systems, including calendars.
Perform data entry for program needs (e.g., reports, memos, letters, emails, etc.).
Process, compile data for, and create various reports.
Receive and process daily incoming mail and provide reception coverage.
Other duties as assigned.

Benefits

Exposure to a variety of operational areas within the Division of Child Support (for those interested in future advancement opportunity).
Permanent, full-time employment.
Vacation, sick leave, 11 paid holidays a year, and special days off.
Excellent medical, vision, and dental benefits and insurance.
Pension and retirement programs.
Endless peer and management support, and representation by the Service Employees International Union (SEIU).
Opportunity to expand your professional skills.

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