CONSTITUENT SERVICES SPECIALIST

State of Hawaii

451d • $50,004 - $60,000

About The Position

The Constituent Services Specialist position at the State of Hawaii's Office of the Governor is responsible for managing communications from constituents, addressing their concerns, and coordinating with various departments to provide timely responses. This role involves direct interaction with the public, assisting with community meetings, and maintaining a tracking system for constituent inquiries. The specialist will also prepare reports and assist with special projects as needed.

Requirements

• Bachelor's degree or higher.
• Demonstrated experience in communication or public relations.
• Strong knowledge of state government and various departments and agencies.
• Good knowledge of community groups and organizations.
• Strong oral and written communication skills.
• Ability to read and comprehend materials effectively.
• Ability to communicate with a variety of personalities in a professional manner.
• Demonstrated attention to detail and ability to multi-task under pressure.
• Ability to exercise discretion and independent judgment in casework responsibilities.

Responsibilities

• Receive and monitor all communications from constituents via letters, faxes, and emails.
• Gather and research information on constituents' concerns and refer cases to appropriate departments.
• Assist Governor's representatives at community meetings and report back to constituents.
• Address constituent concerns directly in-person and via phone, composing and distributing acknowledgment letters as needed.
• Provide reception desk coverage and assist visitors with information about the Capitol and local resources.
• Maintain a tracking system for incoming communications and visits related to casework.
• Prepare weekly and monthly reports for the Constituent Services unit.
• Compose proclamations, messages, or certificates from the Governor for the community.
• Determine office needs and prepare orders for supplies and materials.
• Assist with special projects and other duties assigned by senior management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree