Constituent Services Advisor, Part-Time

Pennsylvania House Democratic Caucus-posted about 1 year ago

$37,440 - $37,440/Yr

Part-time • Entry Level

Philadelphia, PA

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The Constituent Services Advisor is a part-time role focused on providing administrative and governmental services to constituents in the district office. This position requires direct interaction with constituents through various communication channels and involves processing a range of requests and inquiries. The advisor will also manage office tasks, maintain databases, and represent the Member at events when necessary.

Monitor and respond to constituent inquiries through various mediums including in-person, telephone, email, and social media.
Process various forms and documents related to PennDOT, property tax, rent-rebate, and other constituent-related materials.
Track PennDOT work via the PennDOT Tracking System.
Receive, sort, and route mail; maintain and direct publications.
Answer constituent mail, process mailings, and prepare written correspondence on behalf of the Member.
Research and prepare thoughtful written responses to constituent inquiries reflecting the Member's position on public policy issues.
Prepare citations and fax them to the Legislative Reference Bureau for processing.
Maintain a constituent contact database and spreadsheet files as required by the Member.
Cultivate and maintain relationships with local businesses and government officials.
Coordinate and attend activities for constituent groups.
Represent the Member at events in the district when the Member is unavailable.
Perform clerical duties such as typing, faxing, filing, photocopying, collating, and bulk mailing preparation.
Order, receive, and maintain office supplies.
Manage the Member's calendar/scheduling in conjunction with the Harrisburg office.
Review and pay monthly legislative bills, maintain checking account, and process expense vouchers for reimbursement.
Interact with Harrisburg office staff to coordinate workload accordingly.
Perform any other legislative work-related duties as assigned.

High school diploma or GED; plus a certificate/degree in office/clerical skills or one year related experience, or equivalent combination of education and experience.
Ability to complete tasks in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint), Legislative Data Processing Center, and CTS software applications.
Ability to read, analyze, interpret, and compose general business correspondence.
Ability to effectively communicate with the public and respond to questions from superiors and constituents.
Ability to type at a rate of 55 words per minute with no more than 4 errors preferred.

Ability to converse fluently in a secondary language is a plus.
Knowledge of shorthand/speed writing and/or dictation equipment is very helpful.

Employee assistance program
Life insurance
Paid holidays
Paid Annual, Personal and Sick Leave
State Employee Assistance Program (SEAP)
Pension/Retirement Plan offered through State Employee Retirement System (SERS)
Group Life Insurance
Sick Parental and Family Care Absence (SPFCA) (if eligible)

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Constituent Services Advisor, Part-Time

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