Constituent Services Advisor, Part-Time

Pennsylvania House Democratic Caucus • Philadelphia, PA

436d • $37,440 - $37,440

About The Position

The Constituent Services Advisor is a part-time role focused on providing administrative and governmental services to constituents in the district office. This position requires direct interaction with constituents through various communication channels and involves processing a range of requests and inquiries. The advisor will also manage office tasks, maintain databases, and represent the Member at events when necessary.

Requirements

• High school diploma or GED; plus a certificate/degree in office/clerical skills or one year related experience, or equivalent combination of education and experience.
• Ability to complete tasks in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint), Legislative Data Processing Center, and CTS software applications.
• Ability to read, analyze, interpret, and compose general business correspondence.
• Ability to effectively communicate with the public and respond to questions from superiors and constituents.
• Ability to type at a rate of 55 words per minute with no more than 4 errors preferred.

Nice To Haves

• Ability to converse fluently in a secondary language is a plus.
• Knowledge of shorthand/speed writing and/or dictation equipment is very helpful.

Responsibilities

• Monitor and respond to constituent inquiries through various mediums including in-person, telephone, email, and social media.
• Process various forms and documents related to PennDOT, property tax, rent-rebate, and other constituent-related materials.
• Track PennDOT work via the PennDOT Tracking System.
• Receive, sort, and route mail; maintain and direct publications.
• Answer constituent mail, process mailings, and prepare written correspondence on behalf of the Member.
• Research and prepare thoughtful written responses to constituent inquiries reflecting the Member's position on public policy issues.
• Prepare citations and fax them to the Legislative Reference Bureau for processing.
• Maintain a constituent contact database and spreadsheet files as required by the Member.
• Cultivate and maintain relationships with local businesses and government officials.
• Coordinate and attend activities for constituent groups.
• Represent the Member at events in the district when the Member is unavailable.
• Perform clerical duties such as typing, faxing, filing, photocopying, collating, and bulk mailing preparation.
• Order, receive, and maintain office supplies.
• Manage the Member's calendar/scheduling in conjunction with the Harrisburg office.
• Review and pay monthly legislative bills, maintain checking account, and process expense vouchers for reimbursement.
• Interact with Harrisburg office staff to coordinate workload accordingly.
• Perform any other legislative work-related duties as assigned.

Benefits

• Employee assistance program
• Life insurance
• Paid holidays
• Paid Annual, Personal and Sick Leave
• State Employee Assistance Program (SEAP)
• Pension/Retirement Plan offered through State Employee Retirement System (SERS)
• Group Life Insurance
• Sick Parental and Family Care Absence (SPFCA) (if eligible)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED