Consolidated Service Desk Lead
CACI International•Offutt Air Force Base, NE
256d•$44,700 - $91,700
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About The Position
CACI is seeking a Consolidated Service Desk Lead, responsible for overseeing the daily operations of the IT Service Desk, ensuring the efficient and effective delivery of technical support to end-users. This role entails managing a team of service desk analysts, optimizing service desk processes and ensuring high levels of customer satisfaction. The Lead will act as the primary point of contact for escalated issues and collaborate with various IT teams to improve service delivery and incident resolution. The work location for this position is Omaha, Nebraska. The position is contingent upon award of the United States Strategic Command SCITLS contract.
