Console Operator

Lexington Medical Center

1d

About The Position

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed
teaching
hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare
and was first in the state to achieve Magnet with Distinction
status for excellence in nursing care. Consistently ranked as best
in the Columbia Metro
area by U.S. News & World Report, Lexington Health
delivers more than 4,000
babies each year, performs more than 34,000
surgeries annually and is
the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.Job SummaryThe Console Operator utilizes a multiple-position computerized switchboard to process incoming calls and requests for information.

Requirements

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: None.
• Substitutable Education & Experience (Optional): None.
• Required Certifications/Licensure: None.
• Required Training: Ability to maintain professionalism while working under stress during extremely busy times
• Ability to multi-task between different systems, i.e. phone/paging system, computer system, etc.

Responsibilities

• Operates voice over internet protocol (VoIP) phones and hospital paging systems.
• Operates patient information systems.
• Properly handles all incoming calls for the hospital’s main line.
• Provides information to callers while maintaining compliance with HIPAA and hospital policy.
• Acts as an in-house directory.
• Has a complete knowledge of the switchboard, to include, utilization of equipment and adherence to hospital policies.
• Properly notifies on call personnel for different hospital departments.
• Reports issues to the proper personnel.
• Provides assistance in training new employees.
• Perform other duties assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.
• Ensures operation compliance with Federal, State, County, Organization, and Department standards.
• Ensures accurate and timely dissemination of information to supervision.
• Ensures timely resolution to requests.
• Any other request assigned by management.
• The above is not intended to be an all-inclusive list. Performs all other duties as assigned.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED