Consignment Support Specialist (REMOTE)

Straumann • Andover, MA

2d • $25 - $27 • Remote

About The Position

The Consignment Support Specialist supports the day-to-day operations of Straumann’s cabinet consignment program for all customers. This position works with internal teams to ensure operational efficiencies needed to exceed our customers’ expectations.

Requirements

• High School Diploma or GED
• 3+ years of experience in a customer support role.

Nice To Haves

• High proficiency in SAP
• Ability to multi-task and prioritize effectively.
• Analytical problem-solving skills
• Customer Service skills
• Strong written and oral communication skills
• Team Player

Responsibilities

• Troubleshoot and resolve customer issues related to RFID or Zimbis cabinet malfunctions.
• Support the sales force with scheduling and conducting inventory counts within their regions.
• Handle all order-based transactions for all consignments, including billing usage and replenishments.
• Manage consignment inventory stock levels, turns, counts, and reconciliation.
• Work with a continuous improvement mindset to help make suggestions for streamlining cabinet and consignment processes.
• Support one of our top customers, ClearChoice and all their customer locations with all cabinet and portal needs.
• Answer phone calls and email tickets within our service level agreements to ensure customer satisfaction.
• Other duties as assigned.

Benefits

• Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).
• A 401(K) plan to help you plan for your future with an employer match
• Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.
• Generous PTO allowance - plenty of time to recharge those batteries!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED