Cons Prod Strategy Manager II - Business Data Enablement - Client Protection

Bank of America • Boston, MA

96d • $126,600 - $198,600

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary: This job is responsible for leading a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching employees, and partnering across technology, product, and risk leadership to drive performance. The candidate will be responsible for enabling data users & improving their data experience in the Consumer Bank's Client Protection (Fraud & Claims) organization. The role will enable the Fraud & Claims strategy, reporting, modeling, forecasting & operations teams to use data effectively & efficiently.

Requirements

• 5+ years of experience in Consumer Fraud & Claims or areas like Risk, Compliance, other enterprise of FLU functions, Technology
• 5+ years of experience with platforms, data, analysis or reporting
• Excellent verbal and written communication, interpersonal, documentation, and presentation skills
• Bachelor's degree in Finance, Accounting, Economics, Marketing, Engineering, Mathematics, Computer Science, Data Science, Liberal Arts (or similar disciplines)
• Ability to work directly with senior management and executives
• Proficient with Microsoft PPT, Excel, Visio

Nice To Haves

• Master's degree or MBA
• Outstanding quantitative, critical thinking, and analytical skills
• Knowledge of Bank of America's policies, platforms, tools, teams
• Prior experience with vendor fraud/claims tools, UX design tools, Figma, other
• Knowledge of business controls, fraud strategies, claims operations, authentication strategies, fraud & claims reporting, forecasting processes, model development processes, claims platforms, loss forecasting
• 5+ years of experience with process design or user experience design
• Prior experience leading a team
• Ability to contribute individually while building a team parallelly
• Prior experience leading LOB-wide or enterprise-wide programs/efforts
• Prior experience delivering on a business strategy or user-focused data or platform exercise as an individual contributor
• Leadership and management skills including development of team members and team culture

Responsibilities

• Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance
• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
• Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions
• Identify data use & needs for various processes, business functions, users and use cases - controls, reports, models, strategies, forecasting, operations - across products and channels, over the fraud and claims lifecycles
• Identify data themes & perform thematic analysis
• Prioritize user requirements with respect to platforms, data and tools
• Identify control gaps and data inefficiencies
• Connect the dots across strategic & tactical efforts and across enterprise, regulatory & risk drivers
• Assess current state data processes
• Determine gaps, pain points and automation or OpEx opportunities
• Design user journeys & redesign processes to support data & platform transformations
• Create data catalogs, data dictionaries & user guides to empower users
• Enable user adoption of key initiatives, platform and tool implementations, process improvements including user trainings
• Partner with strategy & planning teams to help create business cases
• Design a unified target state experience for Client Protection teams
• Measure and report on improvements in user experience as a result of data & platform improvements

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support to employees
• Discretionary incentive eligible
• Annual discretionary award based on individual performance results and behaviors

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree