Connected Support Administrator

Murphy Tractor & Equipment•Painesville, OH

13d

About The Position

The Connected Support Administrator reports to the Connected Support Manager & is responsible for assisting the Machine Monitoring Specialists, maintaining accurate records, updating files, & recording key metrics to further develop & advance the machine monitoring department.

Requirements

Strong knowledge of JDLink, Operations Center, Service Center, Equip andMicrosoft Office.
Basic knowledge of office machines, including copier, fax and printer.
Excellent oral and written communication skills.
Tailors the content of speech and written communication to the purpose and receiver.
Listens effectively.
Organizes ideas clearly.
Accurately defines needs and problems.
Identifies what needs to be done and takes action without being asked.
Able to complete required documentation and reports in a timely manner.
Able to meet commitments and deadlines.
Able to process work with accuracy.
Able to organize and prioritize numerous tasks and complete them under timeconstraints.
Strong attention to detail.
Stays focused under pressure.
Demonstrates positive work ethic.
Able to see the merits of other’s perspectives.
Able to work effectively in a team environment.
Demonstrates openness to new procedures, technology and structure.
Able to do occasional lifting of up to 30 lbs.
High school diploma or GED required.

Nice To Haves

2 year degree in industry related field or equivalent experience preferred.

Responsibilities

Maintain JDLink connectivity with all customer & Murphy owned equipment.
Maintain system settings in the Intelligent Alerts Triage System to generate alerts viaemail when abnormal machine operating conditions are detected.
Establish and maintain a process to identify, communicate and resolve emergingtechnical issues detected by the JDLink Telematic devices onboard the assignedequipment.
Provide insights into machine usage, maintenance schedules, and performance trends
Develop & maintain effective preventative maintenance tracking plans.
Create and maintain reports on JDLink terminals transferred, warranty expirations &more as systems & needs change.
Assist Murphy branches with Operations Center training & customer onboarding.
Provide backup support to other department members during absences.
Work with other Murphy Employees as well as John Deere CCMS to share informationand prepare action steps to address equipment abnormalities.
Be proficient utilizing Murphy Tractor’s Business System Equip.
Read and interpret safety rules, operating and maintenance instructions and proceduremanuals.
Maintain a clean work area and perform miscellaneous housekeeping duties associatedwith the job.
Participate in all required training as it relates to the job function.
Assist with other duties assigned and directed by corporate management within theframe work of Murphy Tractor and Equipment Company, Inc.’s objectives.