Transforming Access. Empowering Care. We are Veterans on a mission - removing barriers to healthcare for those who have served. Using cutting-edge digital health solutions, we ensure that Veterans, no matter where they are, can access the care they deserve. THE HIGH LEVEL The Connected Device & Reconciliation Support Technician is responsible for supporting Veterans in accessing and using their VA-provided telehealth and digital health devices. This entry to mid-level position provides both inbound and outbound call support to ensure Veterans can successfully set up, operate, and troubleshoot their devices with confidence. The role also includes accurate documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic about customer service, able to explain technology in user-friendly terms, and committed to delivering a professional, mission-driven experience to every Veteran.