Connected Customer Supervisor

Floor & Decor•Fresno, CA

18d•$19 - $37

About The Position

The Connected Customer Supervisor – Key Carrier is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. This position will also support with opening and closing the store and perform select managerial duties as necessary. Successful connected customer supervisors are: Team builders Customer service champions Detail oriented and highly organized Excellent communication and listening skills This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.

Requirements

Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
High school diploma and/or GED
Minimum of (2) years of computer experience in a work environment
Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat or stand for long periods of time.
The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Responsibilities

Available to open and/or close the store in an effective manner
Demonstrate a thorough understanding and compliance of arming and disarming the security alarm and opening closing procedures
Complete managerial responsibilities such as storage buy audits, markdown approval, overrides and cash office functions.
Complete the opening safety walk and all lift equipment inspections prior to store opening.
Demonstrate the ability to lead morning huddles, execute Power Hours and function as a CARE Manager
Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
Lead inventory management and accuracy throughout the store
Process customer refunds and exchanges according to established guidelines
Oversee signage updates and price changes for store SKU’s
Assist customers with product selection and answer product related questions
Partner with management to determine which products need SKUs, price changes and need to be returned
Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
Review shipping and receiving documents for accuracy
Audit reports including inventory control, return of sale, and void reports
Monitor incoming and outgoing trucks logs
Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
Return products to the correct in store location after customer merchandise returns
Clean and stock products according to Floor & Decor’s standards
Point of contact for e-commerce team members to contact regarding inventory availability in the store
Responsible for supervising inventory movement within the store
Available to open and/or close store in an effective manner

Benefits

Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including: Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1

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