Connected Care Coach

Teladoc Health

105d • $24 - $26

About The Position

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives. The Connected Care Coach is responsible for proactively contacting identified members to drive behavior changes and positively impact clinical outcomes. Please note that this team provides 24/7/365 support to our members, including nights, weekends, and holidays.

Requirements

• Ability to work between the hours of 5:30am-11:30pm CST, including, but not limited to, one weekend day.
• Excellent written and verbal communication skills.
• Exceptional time management and organizational skills.
• Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner.
• Possess excellent customer service and interpersonal skills to provide a consistently high-quality member experience.
• Flexible and able to work in a fast-paced environment.
• Adaptable, innovative, and embraces teamwork and change.
• Able to learn and effectively utilize multiple technology platforms including but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce, and Jira.
• Bilingual Spanish and English, preferred.

Nice To Haves

• Bachelor’s Degree in relevant discipline or a certified Medical Assistant (MA), Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), Emergency Medical Technician (EMT), or Paramedic.
• 2+ years experience in a healthcare delivery or related environment.

Responsibilities

• Conduct member outreach to drive behavior change and positively impact clinical outcomes (95%)
• Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and coaching conversations to provide feedback and support, answer questions, share resources, and hold members accountable to their goals.
• Utilize a coaching approach congruent with motivational Interviewing in order to empower members to be able to effectively self-manage their own chronic condition(s) and health.
• Refer members for support and education for conditions as needed based on clinical care guidelines.
• Maintain accurate and thorough case documentation to the standards set by Teladoc Health.
• Complete administrative duties essential for smooth operation.
• Support corporate initiatives and special projects as needed (5%)

Benefits

• Performance bonus
• Health insurance
• 401k
• Paid time off
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees