Connected Banking - Enrollment Product Manager, Vice President

JPMorgan Chase & Co.•New York, NY

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager within the Connected Banking team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Proven experience in end-to-end product management, including strategy, delivery, and performance tracking
Demonstrated ability to manage and mentor team members, or a strong track record indicating readiness for people management
Strong technical fluency and comfort with technology, with hands-on experience in both customer-facing UI conversion flows and backend system integration (APIs, events, batch files)
Excellent cross-functional collaboration skills, comfortable working with large-scale systems and diverse partners
Ability to understand and address the fundamental needs of customers, ensuring solutions are simple and effective

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Prior experience as a people manager within product management, ideally at the 603 level or equivalent.
Background in digital account opening, online checkout flows, or large-scale account management systems.
Passion for solving complex matters with a customer-centric mindset

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Lead the Enrollment APG within Connected Banking, overseeing onboarding and signup flows for Consumer Credit Journey, Business Credit Journey, and a new paid subscription product
Manage and coach a team of product managers, fostering growth and accountability
Own the full product lifecycle: strategy, discovery, delivery, and ongoing KPI/results monitoring
Collaborate cross-functionally with product, marketing, technology, design, and data teams to deliver seamless solutions
Champion a customer-centric approach by understanding how customers become and remain engaged with Chase, blending customer needs with business objectives

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume