Conflicts Manager, Matter Openings

Greenberg Traurig•Miami, FL

26d

About The Position

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Intake Team as a Conflicts Manager, Matter Openings located in one of our multiple offices. We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team. Position Summary The Conflicts Manager, Matter Openings helps oversee the intake/ matter openings workflow ensuring high-quality, accurate and timely processing of opening of new matters. Additionally, this Manager will assist with the coordination of various projects related to the opening of Pro Bono matters, lateral attorney matters and large-scale projects that involve opening of matters in mass and the maintenance of the firm’s conflicts database.

Requirements

Strong strategic decision making and proven leadership capabilities
Exceptional interpersonal skills with the ability to influence, lead without authority, and successfully mediate conflicts
Highly effective in fast paced, high demand environments with shifting priorities
Advanced critical thinking, problem solving, and analytical abilities
Expert-level project management skills with a track record of delivering results
Agile learner with the ability to quickly absorb new information and adapt to evolving needs
Skilled at giving and receiving direction and constructive feedback to drive team performance
Self directed and proactive, with strong ownership of tasks and follow through
Trusted to manage confidential and sensitive information with the highest level of discretion
Flexible and responsive to changing work hours, schedules, and business demands
Clear, concise, and professional communicator with excellent written, verbal, and organizational skills
Bachelor’s degree required
Previous intake and / or conflicts experience or comparable experience as a paralegal, legal assistant or other comparable position consisting of analytical reasoning or researching skills , preferred
Previous experience supervising others
Prior conflicts and / or accounting database software experience (i.e. Intapp, Elite, Aderant, etc.)
Computer proficiency in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook
Exceptional computer skills with the ability to learn new software applications quickly

Responsibilities

Assists the firm’s Pro Bono Shareholder with the intake and conflicts processes and procedures regarding the opening of pro bono matters
Works collaboratively with the team’s Lateral Hiring team to facilitate the opening of new lateral hire client matters
Audits the opening of lateral hire client matters and liaises with the records team regarding information needed to effectuate transfer of such records
Assists team with the regular closing of client accounts with no open matters and no matter activity
Reviews Conflicts Database to ensure dormant client and matters are closed in accordance with Office of Firm Counsel guidelines
Assists GC Systems team with the closing of matters due to transfer or disengagement
Supervises Matter Openings Coordinators and Specialists to ensure efficiency and accuracy regarding overall intake process concerning opening of matters for laterals and pro bono department
Assists with training of intake team members regarding KYC (know your client), AML (anti-money laundering), CDD (client due diligence) research as well as trains and assists with questions from staff outside of the United States regarding related software
Oversees the training and integration of new hire Matter Openings team members to learn applicable intake firm software, e.g., Intapp, Aderant, related KYC/ AML/ CDD software, related accounting software and applications, etc.
Assists in training newly onboarded New Business team members to ensure proper understanding of intake workflow
Supports internal clients (i.e., LSSs and Attorneys) with questions related to the department and its process and procedures
Audits various department intake processes to ensure accuracy
Consults with Senior Intake Manager and Chief Client Intake Officer, as necessary, to receive guidance on issues encountered to include, but not limited to, KYC/ AML / CDD searching, potential errors related to opening matters, and other tasks associated with the Matter Openings process
Reviews and approves timecards and time off requests for Coordinators and Specialists
Maintains expertise in intake-related systems and recommend and assist in implementation of process enhancements to improve efficiency and accuracy
Prepares and disseminates daily department memorandums
Assists with other projects and tasks as assigned