Conflict Management Specialist

Rutgers University • New Brunswick, NJ

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About The Position

Rutgers, The State University of New Jersey is seeking a Conflict Management Specialist for Employee Partners of Conflict Transformation (EmPact) within the Office of Workplace Culture. Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources ( UHR ) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.

Nice To Haves

• 6 years’ experience in conflict management/mediation.
• Undergraduate and/or graduate certificates in conflict resolution, dispute resolution, arbitration, mediation, or related fields strongly preferred.
• Experience in higher education.

Responsibilities

• Cross-Campus Collaboration Represents EmPaCT as a key contributor and thought leader across several institutional initiatives and governance groups. Assists in ensuring that EmPaCT’s services are integrated into broader campus strategies for inclusive excellence and workforce resilience.
• Program Implementation Provides a respectful and safe place for employees to discuss issues and concerns while creating and maintaining a positive workplace culture. Provides quick, effective, and responsive conflict management through varied techniques, including but not limited to mediation, facilitated conversations, and informal dispute resolution. Coaches supervisors on correcting inappropriate conduct and provides guidance on having difficult conversations. Explains relevant University policies and processes, and makes referrals to appropriate offices. Triages casework, identifies potential solutions to address different case types, and acts appropriately using guidelines and Policies. Contributes to the development and continuous improvement of EmPaCT’s core services and resources, including standard workshops such as Non-Violent Communication and Difficult Conversations , which are available to all faculty and staff.
• Data-Driven Innovation & Operational Excellence Works in EmPaCT’s case management operations, including the development and utilization of the OneSource system to monitor case trends, assess organizational needs, and evaluate program effectiveness. Leverages data and stakeholder feedback to identify patterns, generate insights, and inform strategic planning and resource allocation.
• Project Leadership & Institutional Impact Contributes to high-impact institutional initiatives and special projects aligned with the University’s strategic goals for talent development, community well-being, and organizational effectiveness. Demonstrates agility in responding to emerging needs and provides leadership on mission-critical efforts to strengthen employee engagement and trust across the institution.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed