Confirmations Specialist

Bath & Cabinet Experts • Lexington, KY

3h • Remote

About The Position

At Bath & Cabinet Experts, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows. Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, the company has expanded into 8 additional markets—Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington, and NW Indiana—with plans for continued growth throughout the Midwest. In addition to bath remodeling, they launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing. Bath & Cabinet Experts is committed to delivering a world-class customer experience and being a top employer in the home improvement industry, having earned over 2,100 customer reviews with a 4.9-star rating and recognized as a 4x Top Workplace Award winner. They are also dedicated to giving back, donating over $200,000 to local children's hospitals and charities.

Requirements

• Minimum of 2 years’ experience in confirmations, call center, or sales-related roles
• Excellent verbal communication and phone presence
• Strong organizational skills with the ability to prioritize tasks effectively
• Detail-oriented with strong follow-through
• Comfortable working in a fast-paced environment

Responsibilities

• Manage and maintain accurate, up-to-date schedules for Design Consultants
• Handle inbound and outbound confirmation calls
• Confirm and verify required criteria for in-home sales appointments, including: Homeownership, Project interest and scope, Decision-maker availability
• Reinforce appointment expectations and value with homeowners
• Improve customer satisfaction through professional and effective communication
• Reduce cancellations, reschedules, and no-shows
• Document all appointment updates and notes accurately in the CRM
• Communicate schedule changes or concerns to sales leadership

Benefits

• Full-time W2 employment with competitive pay and several bonus opportunities
• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
• Paid Time Off including paid holidays and your birthday off!
• Flexible remote schedule with weekend availability
• Ongoing training to grow your skills
• Work in a supportive, award-winning company that values people and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees