Confirmations Agent

Wyndham Hotels & Resorts•Tallahassee, FL

10d•$18•Remote

About The Position

As a Confirmation's Agent your primary responsibility will be to assist management and other associates in confirming arrival dates of upcoming vacation reservations for guests who have purchased a marketing preview package, while maintaining a high-level of customer service and satisfaction. We are looking for an individual who will respond to our owners and potential owner needs in a timely, professional manner, reducing package cancellations and increasing show rate, tours and VPG by utilizing outstanding communication skills, innovative thinking and promoting Wyndham's COM philosophy. This position is essential to maintain our arrival, revenue, and tour volume.

Requirements

High School diploma or equivalent
Must be able to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
Must have the ability to be persuasive and informative with excellent problem solving and strong customer service skills.
Exceptional listener with excellent communication skills, both verbal and written.
Must have the ability to deescalate customer situations and sway decisions.
Must possess a positive, outgoing, professional demeanor, be self-motivated, detailed oriented and able to work independently.
Must demonstrate solid judgement and firm decisions, vast product knowledge, marketing systems knowledge in addition to excellent problem-solving skills.
Demonstrate professionalism and excellent customer service skills with all customers, both internal and external, maintaining a positive brand image and company reputation.
CRS and/or Liberation experience required.
MS Office, Word, Excel experience required.
12-month minimum sales, customer service, reservations or equivalent experience required.
Only candidates from Orlando, FL area (within 50 miles) will be considered at this time.

Responsibilities

Make outbound calls to guests who have secured travel dates for their marketing package and confirm their arrivals date to increase show rate and tour delivery to the sites.
Must be able to maintain a high level of production pace while providing excellent customer service.
Timely guest follow up ensuring customer service issues are resolved completely and promptly with detailed insight and creative alternatives to assist guests, promote travel, and reduce the Sales and Marketing cancellation rate and improve the guest experience.
Provide support to the management team with revenue, tasks, accommodation changes and projects with comprehensive, confidential, and professional disclosure of incidents and escalations where required.
Conduct trainings, calibration sessions, etc.
Take inbound phone calls to support Inbound Reservations when call volume dictates.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program