Confirmation Supervisor

Luxury Bath Technologies • Slidell, LA

8d

About The Position

The Confirmation Supervisor manages the confirmation process for all in-home consultations, installations, and follow-ups. This role is critical for ensuring customer satisfaction, scheduling accuracy, and operational efficiency. You will also supervise a small team of confirmation staff, providing training, support, and performance oversight.

Requirements

• Previous supervisory or team management experience
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Proficiency with CRM systems, scheduling software, and basic computer programs
• Ability to lead a team, set clear expectations, and ensure accountability
• Detail-oriented with the ability to handle multiple priorities simultaneously

Nice To Haves

• Experience in customer service or call center operations preferred

Responsibilities

• Oversee and manage the confirmation process for all appointments, leads, and installations
• Supervise a team of confirmation specialists, including training, coaching, and performance monitoring
• Ensure that all customer appointments are confirmed accurately via phone, email, or text
• Troubleshoot scheduling conflicts or issues with appointments
• Maintain accurate records and update the CRM with confirmation details
• Monitor metrics such as confirmation rates, no-shows, and reschedules, and provide reports to management
• Coordinate with sales and installation teams to ensure schedules are optimized
• Maintain excellent customer service standards and address any customer concerns professionally

Benefits

• Competitive salary based on experience
• Full-time hours with paid time off and benefits (if applicable)
• Opportunity for growth within a locally owned, expanding company
• Hands-on role critical to operational success and customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed