Confirmation Specialist - On-Site
About The Position
The home improvement industry is broken. Renuity is here to fix it. We’ve united seven of the most trusted home renovation companies in America under one powerful brand – Renuity. Together we’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started. If you’re ready to build the future of home improvement, join us. About This Role Verify, qualify, and finalize customer appointments to ensure they meet company requirements Contact customers, assess appointment eligibility, document confirmation results, Working closely with scheduling and sales teams Manage leads by tracking, following up, and setting appointments to achieve sales and productivity objectives Schedule: M-F 11am to 8pm, Weekend schedule flexibility 9am to 7pm at least one weekend day
Requirements
- At least one (1) year experience in a quality assurance, call center role
- Experience outbound calls in a performance-driven environment
- Must be tech-savvy and familiar with data entry and Microsoft Office
- Ability to type 40 WPM or more
- High School Diploma or Equivalent
Nice To Haves
- Familiarity with Five9 - a plus!
- Multitasking between engaging with customers and entering data on different platforms efficiently
- Bilingual skills in both English and Spanish - a plus!
- Active listening skills and ability to build rapport
- Outgoing personality, assertive and professional
- Attention to detail
Responsibilities
- Verify, qualify, and finalize customer appointments to ensure they meet company requirements
- Contact customers, assess appointment eligibility, document confirmation results
- Working closely with scheduling and sales teams
- Manage leads by tracking, following up, and setting appointments to achieve sales and productivity objectives
Benefits
- Hourly base pay plus uncapped commissions
- Average first year income range up to $60,000 to $90,000/yr
- Growth Opportunities based upon merit and performance
- Medical, dental, life and disability insurance plans
- Paid Holidays and Paid Time-Off
- Competitive 401(k) retirement savings plan, matched by Renuity
- Company wellness incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
