Configuration Operations Specialist

Aristocrat Gaming•Las Vegas, NV

About The Position

At Aristocrat, innovation and creativity are key to delivering world-class experiences. The Configurations Operations Specialist will ensure flawless configurations and outstanding service, playing a pivotal role in a dynamic and ambitious team. This role is crucial for maintaining Aristocrat's high standards and directly impacting the company's success. Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games, delivering great performance for B2B customers and bringing joy to millions of players. The company focuses on responsible gameplay, company governance, employee wellbeing, and sustainability. It is a diverse business united by shared values and a mission to bring joy to life through the power of play, aiming to create an environment where individual differences are valued and all employees can realize their potential. Aristocrat Leisure Limited is a global entertainment and content creation company, headquartered in Sydney, Australia, with over 7300 employees in more than 20 locations. It offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games, and online real money games. The company is committed to creating long-term sustainable value, upholding core values, and producing world-class gaming content, prioritizing employee safety and wellbeing, investing in development, and offering career pathways.

Requirements

Ability to manage multiple projects and solve problems independently
Excellent communication skills, effective at all organizational levels
Strong organizational and time management skills
Strong problem-solving and analytical skills
Willingness to work a varied schedule, including overtime when necessary
Strong computer skills with proficiency in standard business software packages like Microsoft Office

Nice To Haves

Experience in supply chain is an advantage
Having an APICS Certification is advantageous

Responsibilities

Manage time effectively to ensure all configuration orders are completed by end of day
Monitor assigned queue and maintain an 8-calendar day or less duration
Collaborate with Sales Ops and Sales team to address any queries or concerns
Collaborate with Marketing and ERP to ensure accurate hardware and software selections
Perform root cause analysis for any quality errors
Coordinate expedite requests and prioritize accordingly
Respond to customer order status requests from Sales and Production Scheduling
Address configuration-related queries from Production and Quality teams
Promote positive communication with sales to improve timely delivery
Participate in daily meetings with Config Ops leadership to discuss schedule and material availability
Support additional projects and duties as assigned