Configuration Manager

It Coalition•Dock Junction, GA

34d

About The Position

The Configuration Manager is responsible for developing, implementing, and maintaining configuration management (CM) processes across the FLETC IT environment. This role establishes configuration baselines, oversees change control activities, ensures accuracy of system documentation, manages configuration items (CIs), and coordinates with technical teams to maintain system integrity across multiple sites. The position requires strong organizational skills, attention to detail, and experience supporting IT systems within structured, security-sensitive environments.

Requirements

Ability to obtain and maintain a DHS Public Trust or higher clearance level (as required by position/contract).
Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or related discipline; or equivalent experience.
Minimum 5-10 years of experience in configuration management, systems administration, or IT lifecycle management.
Experience developing configuration management plans, processes, and documentation.
Strong understanding of configuration identification, configuration control, status accounting, and CM audits.
Previous experience with CM tools such as ServiceNow, Remedy, SharePoint, Git, or equivalent systems.
Familiarity with ITIL or other structured IT service management frameworks.
High attention to detail and strong organizational skills.
Excellent written and verbal communication skills.

Nice To Haves

Prior experience supporting federal government environments, especially DHS or FLETC.
Experience with enterprise IT environments and multi-site system configuration management.
CM-related certifications such as CMII, ITIL Foundation, or similar.
Experience supporting system integration and change management in controlled configurations.

Responsibilities

Develop, maintain, and enforce configuration management policies, procedures, and standards.
Establish and maintain configuration baselines for systems, applications, hardware, and documentation.
Identify, document, and track configuration items across the enterprise and ensure version accuracy.
Oversee and manage change control processes, including impact assessments, approval coordination, version control, and verification after changes.
Maintain CM documentation including:
Configuration Management Plans (CMPs)
CI inventories and baselines
Change request records
Configuration status accounting documentation
Conduct routine CM audits to verify configuration integrity and compliance with DHS/FLETC requirements.
Collaborate with engineers, system administrators, cybersecurity personnel, and other technical teams to document system changes, updates, and configuration impacts.
Monitor adherence to configuration governance and ensure traceability of system modifications.
Support system lifecycle management activities such as deployments, upgrades, transitions, and decommissions.
Maintain configuration repositories, diagrams, records, and related documentation.
Prepare reports, dashboards, and configuration status updates for program leadership and stakeholders.
Provide training and guidance to staff on CM processes and tools.