Configuration Manager

Leidos•San Antonio, TX

About The Position

Leidos is seeking a Configuration Manager who will work with our customer’s, project managers, internal task or functional staff, and support personnel to execute the Integrated Defensive Cyberspace System Program Mission within Digital Modernization and the Defense and Intel business area. The successful candidate will be able to work in a fast-paced environment that requires team interaction and coordination of efforts. The candidate will be accountable for prioritizing, planning, organizing, training, assessing, and managing resources to ensure that projects are executed within scope and time constraints. While part of a team environment, the Lead will also work individually, and may assist other team members on moderately complex projects, tasks, or assignments. Successful candidates must possess the following skills: Configuration Management Framework: Develop, implement, and maintain a robust configuration management framework that outlines processes, policies, and procedures for managing software and hardware configurations throughout their lifecycle. Confluence and Jira Integration: Utilize Confluence and Jira to create and maintain comprehensive documentation, workflows, and dashboards to support configuration management activities, including configuration identification, change management, and release management. Configuration Identification: Establish and manage a centralized repository within Confluence and Jira to accurately identify and document all configuration items (CIs), including hardware, software, documentation, and related assets. Change Management: Oversee and coordinate the change management process, leveraging Jira to track and manage change requests, approvals, and implementation tasks while ensuring adherence to established policies and procedures. Version Control: Implement and manage version control systems within Jira and Confluence to track changes, revisions, and baselines for source code, documentation, and other software artifacts. Release Management: Collaborate with software development and release management teams to plan and coordinate software releases, leveraging Jira to create release packages, manage release schedules, and track deployment tasks. Configuration Audits: Conduct regular configuration audits using Jira and Confluence to verify the accuracy and completeness of configuration information, identify discrepancies, and ensure compliance with established standards. Documentation Management: Maintain up-to-date documentation within Confluence for all configuration items, including technical specifications, installation guides, configuration manuals, and release notes. Incident and Problem Management: Provide support for incident and problem management activities by leveraging Confluence and Jira to provide configuration information and facilitate root cause analysis, troubleshooting, and resolution of issues. Training and Awareness: Deliver training sessions and provide guidance to IT staff and stakeholders on configuration management best practices, tools, and processes utilizing Confluence and Jira.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field with 4+ years of prior relevant experience or Master’s with 2+ years of prior relevant experience, additional years of experience will be accepted in lieu of a degree.
10+ years of experience in configuration management or related roles within the IT industry.
Proficiency in Confluence and Jira, with demonstrated experience in leveraging these tools to support configuration management activities.
Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices, particularly in the areas of configuration management, change management, and release management.
Excellent analytical and problem-solving skills, with the ability to identify and resolve configuration-related issues effectively.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and convey technical concepts to non-technical stakeholders.
Must be able to obtain a DoD Top Secret / SCI clearance.
Must be a US Citizen.
Must have Comptia Sec+ Certification.

Nice To Haves

Prior experience supporting Air Force Cyber or USCYBERCOM
Prior experience with defensive cyber
Prior experience with AFLCMC/HNCD

Responsibilities

Develop, implement, and maintain a robust configuration management framework
Utilize Confluence and Jira to create and maintain comprehensive documentation, workflows, and dashboards to support configuration management activities
Establish and manage a centralized repository within Confluence and Jira to accurately identify and document all configuration items (CIs)
Oversee and coordinate the change management process, leveraging Jira to track and manage change requests, approvals, and implementation tasks
Implement and manage version control systems within Jira and Confluence to track changes, revisions, and baselines for source code, documentation, and other software artifacts
Collaborate with software development and release management teams to plan and coordinate software releases, leveraging Jira to create release packages, manage release schedules, and track deployment tasks
Conduct regular configuration audits using Jira and Confluence to verify the accuracy and completeness of configuration information, identify discrepancies, and ensure compliance with established standards
Maintain up-to-date documentation within Confluence for all configuration items, including technical specifications, installation guides, configuration manuals, and release notes
Provide support for incident and problem management activities by leveraging Confluence and Jira to provide configuration information and facilitate root cause analysis, troubleshooting, and resolution of issues
Deliver training sessions and provide guidance to IT staff and stakeholders on configuration management best practices, tools, and processes utilizing Confluence and Jira.