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We are seeking an experienced Configuration Management Process Manager to drive our data transformation and ensure resilience in our services. You will design and implement a strong CMDB and Common Services Data Model (CSDM), ensuring adherence to policies and maintaining accurate tracking of Configuration Items (CIs) to support both customer-facing and technology-facing services. Leveraging ServiceNow, you will automate processes, streamline operations, and promote compliance to enhance efficiency. You will oversee the CMDB across SWIFT globally, develop and maintain CMDB standards, and guide the organization in following these processes. You’ll resolve data issues, improve CI accuracy, and work closely with service owners and IT security to ensure up-to-date mappings. Auditing data integrity, proactively identifying improvements, and contributing to the CMDB strategy will also be key aspects of your role. You will provide user training, create documentation, and generate regular reports, ensuring the CMDB supports a secure and resilient technology foundation. Strong communication skills are essential to interact with internal stakeholders and align processes across various business areas.
