Configuration and Change Management Specialist

AHU Technologies•Washington, DC

16h

About The Position

Client is seeking a Change Management Specialist who will leads change governance processes, facilitates CAB meetings, assess risks, and ensures smooth implementation of IT changes with minimal disruption to operations. Client is seeking a Change Management Specialist who will leads change governance processes, facilitates CAB meetings, assess risks, and ensures smooth implementation of IT changes with minimal disruption to operations. Responsibilities include: Change Management Leadership: Lead and facilitate the Change Advisory Board (CAB) meetings, ensuring proper governance and stakeholder participation- Evaluate, prioritize, and approve/reject change requests based on risk assessment, impact analysis, and organizational priorities- Maintain the change calendar and coordinate scheduling to minimize conflicts and service disruptions- Develop and enforce change management policies, procedures, and standards aligned with ITIL v4 frameworks- Oversee emergency change processes and ensure proper documentation and post-implementation reviews. Risk and Impact Assessment- Conduct thorough risk assessments for proposed changes to IT infrastructure, applications, and services- Analyze dependencies and potential impacts across interconnected systems and services- Collaborate with technical teams to develop rollback plans and mitigation strategies- Review and approve change implementation plans, ensuring adequate testing and validation procedures- Monitor change success rates and identify trends requiring process improvements Stakeholder Coordination- Work closely with application owners, infrastructure teams, security personnel, and business units to coordinate change activities- Communicate change schedules, impacts, and status updates to stakeholders across the organization- Facilitate coordination between development, operations, and security teams for integrated change management- Partner with project managers to align project deliverables with change management processes- Provide guidance and training to technical staff on change management best practices Documentation and Reporting- Maintain accurate records of all changes in the IT Service Management system (ServiceNow or equivalent)- Ensure Configuration Management Database (CMDB) accuracy and currency- Produce regular reports and metrics on change performance, including success rates, emergency changes, and failed changes- Conduct post-implementation reviews and root cause analysis for failed or problematic changes- Document lessons learned and implement continuous improvement initiatives Process Improvement- Continuously evaluate and improve change management processes to increase efficiency and reduce risk- Develop metrics and KPIs to measure change management effectiveness- Identify automation opportunities within the change management workflow- Align change management practices with DevOps and Agile methodologies where appropriate- Stay current with industry best practices and emerging trends in IT change management CONTRACT JOB DESCRIPTION Responsibilities: 1. Provides configuration management planning. 2. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. 3. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

Requirements

Experience in change management or release management roles
Experience with IT Service Management (ITSM) tools, preferably ServiceNow
Experience facilitating Change Advisory Boards and governance processes
Ability to work independently and collaboratively across diverse teams
Experience writing and maintaining Change Management Standard Operating Procedures
Experience managing and reporting on Key Performance Indicators and metrics for Change Management
Experience in government IT operations (federal, state, or local)
Experience with drafting communications for Change Management
Documentation of post-implementation review and root cause analysis for failed changes
6-10 yrs. as a Configuration Management Specialist or similar
6-10 yrs. performing change management and release management activities
6-10 yrs. Hardware and Software configuration experience
6-10 yrs. Configuration Management software and database experience
Bachelor’s degree in IT or related field or equivalent experience
ITIL v4 Foundation certification
ITIL v4 Managing Professional or Strategic Leader certification

Responsibilities

Lead and facilitate the Change Advisory Board (CAB) meetings, ensuring proper governance and stakeholder participation
Evaluate, prioritize, and approve/reject change requests based on risk assessment, impact analysis, and organizational priorities
Maintain the change calendar and coordinate scheduling to minimize conflicts and service disruptions
Develop and enforce change management policies, procedures, and standards aligned with ITIL v4 frameworks
Oversee emergency change processes and ensure proper documentation and post-implementation reviews
Conduct thorough risk assessments for proposed changes to IT infrastructure, applications, and services
Analyze dependencies and potential impacts across interconnected systems and services
Collaborate with technical teams to develop rollback plans and mitigation strategies
Review and approve change implementation plans, ensuring adequate testing and validation procedures
Monitor change success rates and identify trends requiring process improvements
Work closely with application owners, infrastructure teams, security personnel, and business units to coordinate change activities
Communicate change schedules, impacts, and status updates to stakeholders across the organization
Facilitate coordination between development, operations, and security teams for integrated change management
Partner with project managers to align project deliverables with change management processes
Provide guidance and training to technical staff on change management best practices
Maintain accurate records of all changes in the IT Service Management system (ServiceNow or equivalent)
Ensure Configuration Management Database (CMDB) accuracy and currency
Produce regular reports and metrics on change performance, including success rates, emergency changes, and failed changes
Conduct post-implementation reviews and root cause analysis for failed or problematic changes
Document lessons learned and implement continuous improvement initiatives
Continuously evaluate and improve change management processes to increase efficiency and reduce risk
Develop metrics and KPIs to measure change management effectiveness
Identify automation opportunities within the change management workflow
Align change management practices with DevOps and Agile methodologies where appropriate
Stay current with industry best practices and emerging trends in IT change management
Provides configuration management planning
Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits
Regulates the change process so that only approved and validated changes are incorporated into product documents and related software