Configuration Analyst

Blue Cross and Blue Shield Association • Des Moines, IA

65d

About The Position

Responsible for ensuring the stability, integrity and efficient operation and enhancement of 3rd party low to medium complex application systems that support core organizational functions. Will work to formulate and define specifications for 3rd party software applications or modifying/maintaining complex existing applications using engineering releases and utilities from the product vendor. Designs, configure, tests, debugs and documents those programs.

Requirements

• Associate's Degree or direct and applicable work experience.
• Minimum of 1 year experience in a role working with or supporting third party application management including configuration, monitoring, testing and troubleshooting.
• Knowledge of or experience in a role working directly with third party vendors.
• Strong verbal and written communication skills demonstrated while working with internal and external stakeholders.
• Experience with troubleshooting and identifying the root cause of production issues.
• Understanding of business requirements and experience translating these into technical specifications.
• Ability to manage or direct multiple activities simultaneously to accomplish goals along with measuring and evaluating processes, services and products to meet business needs

Nice To Haves

• Bachelor's Degree
• Experience partnering with global staffing vendors to deliver projects
• Facets Knowledge

Responsibilities

• Responsible for executing configuration management plans and understanding business requirements. Will work to maintain documentation of business processes to better efficiencies and processes.
• Responsible for maintaining configuration management policies and procedures. Analyze and troubleshoot configuration problems in a timely manner and review and implement any necessary changes according to business requirements.
• Will work directly with 3rd party Wellmark vendors.
• Monitor organization deployments to ensure a successful execution. Will then work to document procedures and processes.
• Will work closely with development, Quality Assurance and other support teams to complete configurations tasks within deadlines.
• Will attend project meetings; including but not limited to kick-off meetings, configuration meetings, and production meetings as needed. Will then assist in the preparation of system requirements, design documents and test strategies.
• Troubleshoot configuration failures and issues in a timely manner and develop process improvements to automate and streamline build processes.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree